Anne VanSant
Hot Springs,AR
Summary
Driven and compassionate healthcare professional with over a decade of experience in marketing for skilled nursing facilities, assisted/ independent living facilities, and home healthcare. I serve as a strong presence in the Colorado Springs and surrounding areas as well as a trusted resource for both patients and discharge planners. I am looking for a company where I can utilize my strong work ethic and my competitive nature as well as my compassion and clinical knowledge to best meet the needs of patients and families facing medical issues. I am positive that my high drive, accountability, and people skills will be an asset to your team.
Overview
28
28
years of professional experience
Work History
Commercial Fishing Vessel Deckhand
Puffin Charters
05.2022 - 09.2022
- Troubleshot and repaired equipment and kept fishing vessels clean to maintain machinery in good working order.
- Sorted and cleaned fish and stored in refrigerated or ice-filled holds to prevent spoilage.
- Measured catches and released fish that failed to meet jurisdiction's or captain's size requirements.
- Conducted emergency drills and maintained lifeboats, signal flares and other survival equipment to prepare for inherent dangers.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Docked and undocked vessel using radios, depth finders, radars, lights, lighthouses and buoys to make safe and accurate operational decisions.
- Adhered to laws and regulations based on voyage locations.
- Took responsibility for ship operations in cases of injury or illness.
Liaison Coordinator
Solaris Hospice
08.2021 - 04.2022
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Collaborated with other departments, identifying and addressing areas needing improvement.
- Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
- Implemented in the planning for 3 additional satellite locations due to substantial growth.
- Coordinated events and meetings with internal and external stakeholders to better understand needs and address concerns.
Clinical Liaison and Marketing Supervisor
Bridges HHC And Hospice
04.2020 - 07.2021
- Planned and carried out successful marketing events and trade show appearances as head of 4-person marketing team.
- Organized promotional items for customers and events.
- Devised creative strategies to market Home health, palliative, and hospice products to target customers.
- Continually maintained and improved company's reputation and positive image in markets served.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Wrote engaging copy for email, direct mail, print and online campaigns.
- Designed and implemented marketing and branding collateral.
- Optimized landing pages and increased online visibility with SEO tools.
Community Liaison
Summit Home Health Care
03.2018 - 04.2020
- Provided assistance to my team by researching local issues, participating in local events and creating action plans to tackle obstacles.
- Developed presentations and media to promote community resources and business development for our agency.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Developed long-lasting partnerships with stakeholders, including local leaders, management team and agencies through active engagement, exemplary communication and a proven track record of consistent follow through on all levels of patient care.
- Helped vulnerable individuals navigate complex healthcare system.
- Developed and implemented training classes to educate team members and community residents.
- Targeted specific community groups with wellness and disease management information.
- Served as primary point of contact for city with all media representatives.
- Wrote and negotiated lease contracts.
- Referred residents and families to community resources to improve well-being and quality of life.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Gathered, analyzed and compiled data into reports to be distributed to appropriate personnel.
- Attended community service project-related professional conferences and meetings each month.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Transitions Coordinator
The Healthcare Resort
10.2015 - 02.2018
- Participated in meetings to discuss new marketing and census opportunities.
- Supported needs of patients with skill and compassion.
- Performed administrative duties, including participation in revenue and profit maximization.
- Strategic account development
- Handled calls to address customer inquiries and concerns.
- Completed clerical tasks such as filing, copying and faxing.
- Monitored social media and online sources for industry trends.
- Maintained excellent attendance record, consistently arriving to work on time.
- Contributed to team results in fast-paced rapid growing census environments.
- Worked with customers to understand needs and provide resources
- Resolved complex problems, improved operations and provided exceptional client support.
- Drove operational improvements which resulted in savings and improved profit margins.
- Increased customer satisfaction by resolving customer issues.
- Learned how to complete multiple tasks with minimal supervision, contributing to successful outcomes.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Clinical Admissions Director
Genesis HealthCare
10.2013 - 10.2016
- Worked with customers to understand needs and provide stellar service.
- Participated in meetings to discuss new business opportunities.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving issues and provide resources for each unique customer and their situations.
- Followed all policies, regulations, dress codes and schedules.
- Contributed to team results in fast-paced growth spurts.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Developed team communications and information for QAPI meetings.
Area Marketing Liason
Sava Senior Care
10.2009 - 10.2013
- Developed team communications and information for marketing meetings.
- Learned how to build census with minimal supervision, contributing to successful outcomes and profit.
- Worked with customers to understand needs and provide resources to overcome obstacles.
- Completed clerical tasks such as filing, copying and faxing.
- Participated in meetings to discuss new business opportunities.
- Handled 100+ calls per day to address customer inquiries and concerns.
- Drove operational improvements which resulted in savings and improved profit margins.
Customer Service Coordinator
Sava Senior Care
05.2007 - 10.2009
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Devised and deployed successful approaches to retain customers and boost brand loyalty.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Set benchmarks for customer service employees and monitored progress against targets.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Entered customer interaction details in Software to track requests, document problems and record solutions offered.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Compiled customer feedback and recommended service delivery improvements to management.
- Coordinated logistics for customer orders.
Staff Sargeant
US ARMY
06.1994 - 04.2002
- Performed administrative duties, including soldier counseling and guidance.
- Developed team communications and information for squad meetings.
- Completed clerical tasks such as filing, copying and distributing mail.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Assisted subordinates with guidelines and military responsibilities.
- Managed quality assurance program, including on-site evaluations, internal audits and inventory.
- Followed all policies, regulations, dress codes and schedules.
- Maintained excellent attendance record, consistently arriving to work on time.
- Supported needs of subordinates with timeliness and compassion.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Led squad with accountability and training with excellent outcomes.
Education
High School Graduate -
Line Mountain High School
Herndon, PA06.1995
Skills
- Community networking
- Medical facility knowledge
- Community Resources
- Community-based resources
- Supervisory experience
- Chronic illness understanding
- Public outreach
- Reasoning ability
- Report preparation
Timeline
Commercial Fishing Vessel Deckhand
Puffin Charters
05.2022 - 09.2022
Liaison Coordinator
Solaris Hospice
08.2021 - 04.2022
Clinical Liaison and Marketing Supervisor
Bridges HHC And Hospice
04.2020 - 07.2021
Community Liaison
Summit Home Health Care
03.2018 - 04.2020
Transitions Coordinator
The Healthcare Resort
10.2015 - 02.2018
Clinical Admissions Director
Genesis HealthCare
10.2013 - 10.2016
Area Marketing Liason
Sava Senior Care
10.2009 - 10.2013
Customer Service Coordinator
Sava Senior Care
05.2007 - 10.2009
Staff Sargeant
US ARMY
06.1994 - 04.2002
High School Graduate -
Line Mountain High School
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