Anne Verke
Spearfish,SD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
30
30
years of professional experience
Work History
Owner
Union Street Boutique, Ecommerce
01.2019 - Current
- Conducted market research to identify trends and customer preferences.
- Managed inventory levels, ensuring optimal stock availability and minimal waste.
- Utilized social media platforms to enhance brand visibility and customer engagement.
- Analyzed sales data to inform future business decisions and strategies.
- Executed promotional campaigns, increasing brand awareness and customer acquisition.
- Streamlined order fulfillment processes, enhancing delivery times and customer satisfaction.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Completed data entry tasks with accuracy and efficiency.
- Prepared vendor invoices and processed incoming payments.
- Improved shipping efficiency by streamlining packing and labeling processes.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
Sales Associate
Sole Perfection
10.2024 - 05.2025
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance customer satisfaction.
- Engaged with customers to identify their needs and recommend appropriate products, leading to increased sales.
- Greeted customers entering store and responded promptly to customer needs.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Reduced discrepancies in cash drawer by implementing thorough counting procedures at shift start and end.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Property Manager
Big Timber Lodge/7 GB’s LLC
04.2014 - 01.2024
- Maintained bills and open connections with CPA & Attorney of LLC
- Coordinated maintenance schedules and ensured timely completion of repairs and inspections.
- Developed and implemented marketing strategies to attract new tenants and reduce vacancy rates.
- Maintained accurate records of tenant information and rental payments for effective lease administration.
- Executed property showings for prospective tenants, highlighting key features and amenities.
- Managed vendor relationships, negotiating contracts and assessing service quality to ensure operational efficiency.
- Responded to emergency situations effectively, ensuring tenant safety and minimizing property damage.
- Utilized online platforms for property listings, enhancing visibility and attracting a wider audience.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented energy-efficient practices to reduce operational costs and enhance property sustainability.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Designed, implemented and monitored web pages, plugins, and functionality for continuous improvement.
- Completed physical inventory counts each month and full inventory yearly.
Accounts Payable/Clerical/Customer Service
Quality Transportation, Inc.
03.1996 - 01.2019
- Processed incoming invoices, ensuring timely and accurate payments to vendors.
- Maintained meticulous records of financial transactions and vendor communications.
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Maintained inventory of office supplies and placed orders.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Assisted with payroll processing, including timesheet verification, benefit calculations, and distributing paychecks accurately and on time.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Promoted harmonious working climate to boost morale and productivity.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Issued commission checks on designated pay dates to avoid broker dissatisfaction.
- Assisted with typing, data entry, and answering incoming calls as required.
- Streamlined invoice processing by implementing efficient data entry techniques and software tools.
- Utilized CRM software proficiently, enabling efficient data entry and retrieval during customer interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Coordinated closely with carriers and drivers to address any issues
- Determined appropriate loads and practical delivery schedule for each Tractor/Trailer by balancing needs and availability of both drivers and clients.
- Reviewed Trip Reports and entered into the system for each state
- Kept track of and scheduled all physicals and random drug testing of drivers
- Kept precise records and scheduled annual inspections and maintenance for tractor/trailers.
Education
High School Diploma -
Baker High School
Baker, MT05-1994
Skills
- Proficient in Microsoft Office 365 and Google Workspace
- Experience with virtual communication tools
- Customer relationship management software
- Customer Service Expertise
- Accounts Payable/Receivable, Payroll, Data Entry
- Administrative Assistant, Human Resources
- Business management expertise
- Integrated marketing and sales
- Financial budget management
- Inventory Management
- Property Management
Timeline
Sales Associate
Sole Perfection
10.2024 - 05.2025
Owner
Union Street Boutique, Ecommerce
01.2019 - Current
Property Manager
Big Timber Lodge/7 GB’s LLC
04.2014 - 01.2024
Accounts Payable/Clerical/Customer Service
Quality Transportation, Inc.
03.1996 - 01.2019
High School Diploma -
Baker High School