ANNE WANYUGI
Nairobi
Summary
Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Crown Plaza Hotel
11.2022 - Current
- Provide high-quality food and beverage service to a diverse range of international guests, ensuring 100% guest satisfaction.
- Serve in large conference settings, ensuring efficient service and smooth operations during high-volume events.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Restaurant Server
Sarova Stanley Hotel
10.2020 - 09.2022
- Delivered excellent table service in a multicultural setting, serving guests from various cultural backgrounds.
- Led buffet service operations during high-end corporate events, managing food replenishment, and ensuring service efficiency.
- Anticipated guest needs and collaborated with colleagues to ensure smooth service operations.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Diploma - Diploma in Food And Beverage
Nakuru Training Institute
Nakuru07-2020
Skills
- Customer satisfaction
- Order taking
- Guest service
- Safe food handling
- POS system operation
Timeline
Restaurant Server
Crown Plaza Hotel
11.2022 - Current
Restaurant Server
Sarova Stanley Hotel
10.2020 - 09.2022
Diploma - Diploma in Food And Beverage
Nakuru Training Institute
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