Anne Warimwe

• Assisted with daily living activities, running errands, and household chores.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.
• Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

.Take in-bound calls from members, providers, etc. and providing professional phone assistance

to all callers through the criteria based prior authorization process

. Maintain complete, timely and accurate documentation of all approvals and denials

. Transfer all clinical questions and judgment calls to the pharmacist

Will assist with other duties such as outbound calls, monitoring/responding to inquiries in

mailboxes and other duties as assigned by the leadership team

. Must be able to effectively manage work volume by handling inbound calls/fax requests utilizing

appropriate courteous and professional behavior based upon established standards

 Comply with departmental, company, state, and federal requirements when processing all

information to ensure accuracy of information being provided to internal and external customers

• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
• Followed directions of licensed nurses to administer medications and treatments.
• Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.

• Learned duties for various positions and provided backup at key times.
• Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
• Maintained accurate records of customer transactions for reporting purposes.
• Counted money in drawers at beginning and end of each shift.
• Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.