ANNE WATERS
Summary
Strong business and people management background with exceptional customer service and communication skills. Outstanding capabilities in organization, multitasking and administrative focused tasks. Software Development graduate with a foundation in database management and principles of programming across multiple languages and platforms. Three years of Business Management education. Successful experience in fast-paced office settings with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented with strong organizational skills, data entry and office management. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Administrative Assistant & Software Development Intern
Emet Solutions
05.2020 - Current
- Completed Dream Report Industrial Reports training
- Work with Dream Report building real time data models and dashboards for prospective clients as well as illustration of the product for client purposes
- Manage customer correspondence and communication
- Scheduled appointments, meetings and travel for the president of Emet and for the on-site techs.
Sales Manager & Coordinator
Legendary Limousine
01.2017 - 01.2020
- Managed reservations for 20-30 bookings per day for 3 years, resulting in an annual sales increase of 33%
- Performed Employee payroll for 25 drivers, matched reservations with drivers for daily scheduling, resulting in on-time reservations and increased customer satisfaction
- Performed financial analysis on income and expenses
- Answered business communication through email and phone response for customers and vendors daily, resulting in better business communications and increased vendor and customer satisfaction.
Entertainment Coordinator
Speicher Incorporated
01.2015 - 01.2017
- Performed weekly as an individual entertainer, trained and educated new hires, resulting in consistent shift coverage and increased customer satisfaction
- Conducted and participated in monthly meetings, employee training and conflict resolution related to other entertainers, resulting in increased employee morale and work ethic
- Coordinated client entertainment services and scheduling for private parties, resulting in an overall increase in business sales and an increase in repeat customers.
Waitress
Red Lobster
03.2012 - 01.2013
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Shift Manager
McDonald's
06.2008 - 01.2012
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Tracked receipts, employee hours, and inventory movements.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Ticket Sales Administrative Support Assistant
Eureka Springs Transit
05.2005 - 04.2008
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Managed filing system, entered data and completed other clerical tasks.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Science in Computer Information Science – Data Analytics -
ECPI University
Virginia Beach, VA05.2022
Medical Coding and Billing -
Kaplan University
Davenport, IA10.2017
Bachelor of Science in Business Management and Accounting -
Black Hills State University
Spearfish, SD08.2015
Associate of Arts in Business Management and Accounting -
North Arkansas College
Harrison, AR05.2015
Skills
- Operating Systems: Windows (primary); Mac OS; Linux
- Languages: Python via Anaconda
- Microsoft Project
- Time management and Multitasking Skills
- Excellent oral and written communication
- Business and people management
- Strong Organizational Skills
- Microsoft PowerPoint
- Microsoft Office Suite
- Meeting planning
- Appointment Scheduling
- Customer Relations
- Customer Service
- Project Schedule Coordination
- Relationship Building
- Deadline-oriented
- Meeting participation
- Clear Communication
- Verbal Communication
- Team Bonding
- Payment Distribution
- Purchase orders organization
- Staff Management
- Spreadsheet tracking
- Workflow Optimization
- Research
- Accounting familiarity
- Office Equipment Operation
- Tech-Savvy
- Mail handling
- Filing and data archiving
- Recordkeeping
- Resourceful
- Spreadsheet development
- Order Placement
- Cloud-Based File Management
Timeline
Administrative Assistant & Software Development Intern
Emet Solutions
05.2020 - Current
Sales Manager & Coordinator
Legendary Limousine
01.2017 - 01.2020
Entertainment Coordinator
Speicher Incorporated
01.2015 - 01.2017
Waitress
Red Lobster
03.2012 - 01.2013
Shift Manager
McDonald's
06.2008 - 01.2012
Ticket Sales Administrative Support Assistant
Eureka Springs Transit
05.2005 - 04.2008
Bachelor of Science in Computer Information Science – Data Analytics -
ECPI University
Medical Coding and Billing -
Kaplan University
Bachelor of Science in Business Management and Accounting -
Black Hills State University
Associate of Arts in Business Management and Accounting -
North Arkansas College
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