Anne White
Www.linkedin.com/in/annekitwhite
Saint Augustine,FL
Summary
Approved for Working Holiday Visa
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Senior Bartender
The Columbia Restaurant
St. Augustine, FL
08.2021 - Current
- Attended service bar and patrons, ultimately building and handling over 5k worth of alcohol sales per shift.
Restaurant Customer Success Manager
Shiji Group
New York City, NY
03.2020 - 09.2021
- Facilitated implementation of secure tech including CC validation, POS systems & payments for over 40 restaurants.
Trivia Writer & Host
Trivia AD
New York City, NY
12.2018 - 09.2021
- Hosted, scored, and wrote TV/Film & general trivia for events at 10 various NYC bars 3 times per week, for an average of 35 people each event.
Hotel Senior Customer Success Manager
Laasie.AI
New York City, NY
03.2019 - 02.2020
- Liaise with over 20 major hotel brands such as Wyndham & Loews, and internal tech teams to ensure alignment on company initiatives.
Customer Experience Manager
Triptease
New York City, NY
05.2017 - 03.2019
- Managed book of business of 50 luxury hotel groups valued $560K with a 100% renewal rate
- Spearheaded onsite recruitment and hiring for CS Team at our new Singapore office.
Customer Experience Manager
Skipper Travel
New York, NY
05.2016 - 05.2017
- Earned a personal customer service rating of 5 out of 5 stars from 94.8% of client reviews.
- Engaged with difficult discussions and negotiations on pricing for group stays with sales agents and hotel managers.
Section Leader & Camp Counselor
Willsboro, Summer Camp
, NY
05.2014 - 08.2015
- Managed and lead children and staff of varying age, interest, skill and developmental levels.
Local Business Marketing Intern
Yelp
Long Island, NY
08.2014 - 03.2015
- Assisted with event planning by coordinating with vendors and local restaurants.
Waitress
Dining Room Server, The Village at Duxbury
Duxbury, MA
10.2009 - 10.2014
- Waited on residents of a high-end retirement home for nightly and holiday service
Education
Bachelor of Arts - Communications, International Studies and Marketing
Hofstra University
Hempstead, NY 08.2011 - 05.2015
Skills
Extravert who loves to connect with patrons
Go-getter that goes above and beyond
Proven track record of customer satisfactionEnergetic & natural team playerQuick learner and problem solver
Time management & task prioritization skills
Timeline
Senior Bartender
The Columbia Restaurant
08.2021 - Current
Restaurant Customer Success Manager
Shiji Group
03.2020 - 09.2021
Hotel Senior Customer Success Manager
Laasie.AI
03.2019 - 02.2020
Trivia Writer & Host
Trivia AD
12.2018 - 09.2021
Customer Experience Manager
Triptease
05.2017 - 03.2019
Customer Experience Manager
Skipper Travel
05.2016 - 05.2017
Local Business Marketing Intern
Yelp
08.2014 - 03.2015
Section Leader & Camp Counselor
Willsboro, Summer Camp
05.2014 - 08.2015
Bachelor of Arts - Communications, International Studies and Marketing
Hofstra University
08.2011 - 05.2015
Waitress
Dining Room Server, The Village at Duxbury
10.2009 - 10.2014