Anne Williams
Jacksonville,FL
Summary
Dynamic customer service leader with a proven track record at San Juan Animal Hospital, enhancing client satisfaction through effective problem-solving and streamlined communication. Skilled in multitasking and organization, I successfully reduced appointment wait times while training staff to deliver exceptional support, ensuring a high-quality experience for pet owners.
Professional customer service leader with significant experience in managing and improving customer relations. Skilled in conflict resolution, team collaboration, and process optimization. Focused on achieving results and adapting to changing needs. Strong communication, problem-solving, and leadership abilities.
Overview
26
26
years of professional experience
Work History
Lead CSR
San Juan Animal Hospital
04.2019 - Current
- Supervised daily operations of customer service team, ensuring high-quality support for clients.
- Trained and mentored new staff on protocols and systems to enhance service delivery.
- Developed and implemented strategies to improve client satisfaction and retention rates.
- Streamlined communication between veterinary staff and clients, reducing appointment wait times.
- Maintained accurate records of client interactions and transactions in practice management software.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
Veterinary Assistant
Shot Vet
01.2018 - 12.2018
- Assisted veterinarians in administering vaccinations and treatments to ensure animal health and welfare.
- Provided compassionate care for animals during examinations, fostering a supportive environment for pet owners.
- Maintained accurate patient records and documentation to facilitate efficient workflow and continuity of care.
- Educated pet owners on preventive care practices, enhancing client engagement and satisfaction with veterinary services.
Veterinary Technician
San Juan Animal Hospital
06.2008 - 04.2014
- Administered medications and vaccines to patients, ensuring compliance with veterinary protocols.
- Assisted in surgical procedures, maintaining sterile environments and supporting veterinarians during operations.
- Monitored vital signs of animals pre- and post-surgery, delivering timely updates to veterinary staff.
- Educated pet owners on post-operative care, enhancing client satisfaction and adherence to treatment plans.
- Mentored junior technicians, providing training on animal handling techniques and best practices in patient care.
- Collaborated with veterinarians to develop treatment plans tailored to individual animal needs, optimizing recovery outcomes.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
- Assisted in dental procedures, contributing to overall oral health of patients.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Performed fecal examinations, urinalysis and bloodwork
Sales Persons
Friedman's Jewelers
01.2006 - 04.2006
- Cultivated relationships with clients to enhance customer satisfaction and retention.
- Collaborated with marketing teams to align promotional campaigns with sales objectives.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Veterinary Technician
Harbour Place Animal Hospital
02.2002 - 05.2004
- Assisted in surgical procedures, maintaining sterile environments and supporting veterinarians during operations.
- Monitored vital signs of animals pre- and post-surgery, delivering timely updates to veterinary staff.
- Educated pet owners on post-operative care, enhancing client satisfaction and adherence to treatment plans.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
Sales
Airbourne Communications
01.2000 - 02.2002
- Boosted sales performance by providing timely and efficient support to the sales team.
- Sold Pagers and Pre Paid Cell Phones
Education
High School Diploma -
First Assembly Christian Academy
Macclenny Fl 02-1998
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
Timeline
Lead CSR
San Juan Animal Hospital
04.2019 - Current
Veterinary Assistant
Shot Vet
01.2018 - 12.2018
Veterinary Technician
San Juan Animal Hospital
06.2008 - 04.2014
Sales Persons
Friedman's Jewelers
01.2006 - 04.2006
Veterinary Technician
Harbour Place Animal Hospital
02.2002 - 05.2004
Sales
Airbourne Communications
01.2000 - 02.2002
High School Diploma -
First Assembly Christian Academy