Anne Wood

• Answered customer inquiries via phone, email, and chat.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Billing Warranty Claims, Follow up on Claims, scheduling
• Resolved complex problems by working with other departments to provide solutions that meet customer needs
• Gathered customer feedback through surveys and used the data to improve customer service.
• Resolved customer complaints promptly and efficiently.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Maintained a high level of professionalism when dealing with difficult customers.

• Medical Claims and Medical Insurance Follow up
• Answered incoming calls and emails

• Answered customer inquiries via phone, email, and chat.
• Maintained a high level of professionalism when dealing with difficult customers.
• Conducted regular follow-up calls with customers after resolving their issues.
• Developed positive relationships with customers through friendly interactions.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Answered customer inquiries and provided accurate information regarding products and services.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Billing and Medical Claims Follow up