Anne Brandyberry

Provide quote preparation.

Provide order/shipment tracking.

Maintain and process the backlog report.

Process purchase orders and generate sales orders to support the sales team and external customers.

Generate sales reports for sales and account managers.

Investigate and resolve discrepancies in purchase/sales orders, credit, shipping and delivery holds and provide report.

Collaborate with internal or external contacts and participate on teams for special assignments.

Responds to requests from senior management, internal and/or external contacts.

Completes complex assignments requiring significant judgment, initiative and problem solving skills.

• Respond to and resolve, on the first call, member service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, financial spending accounts and correspondence.
• Help guide and educate members about the fundamentals and benefits of consumer-driven health care topics to maximize the value of their health plan benefits and choose a quality care provider.
• Contact care providers (doctor’s offices) on behalf of the member to assist with claims issues, clinical prior authorizations, prescriptions prior authorizations, appointment scheduling and connection with internal specialists for assistance.
• Contact pharmacies regarding prescriptions.
• Assist members in navigating the company website and app to encourage and reassure them to become self-sufficient.
• Maintained energy and enthusiasm in fast-paced environment.
• Resolved issues and inquiries from members regarding health benefits through telephone and email.
• Managed 50+ calls per day.
• Assist with claims and clinical appeals.

• Responsible for sales account maintenance, provided product information, performed daily clerical tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
• Process all standard, assembly and OEM orders and follow through from order acquisition to delivery to the client
• Monitored inventory and followed up with purchasers regarding ETA's and expedites.
• Acted as a liaison between sales, purchasing, production, procurement, logistics, accounting, RMA and shipping departments.
• Provided assistance for intra-company project coordination between sales and non-sales departments.
• Entered, monitored, and communicated directly with clients regarding status of their orders, facilitating credit issues and negotiating returns.
• Provided superior customer service relationships with prospects and existing clients.
• Participated and lead weekly conference calls with clients regarding their accounts, orders and special projects
• Produced daily reports for clients.
• Back-up for the team members during business travel and/or absence.
• Collaborated with vendors and support staff to resolve various issues impacting sales activities.
• Assisted customers with sales needs such as inventory and shipping questions.
• Coordinated responses and resources to handle special client requests.
• Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
• Carried out day-day-day duties accurately and efficiently.

• Provided tech support for video entertainment customers.
• Helped troubleshoot video reception problems, high speed internet issues and telephone issues reducing the need for an onsite technician.
• Provided high level customer service by exceeding quality assurance standards.
• Improved customer retention by introducing new products and services.
• Received multiple “Moments of Excellence” awards for providing excellent service and support.
• High volume call center answering a minimum of 50 calls per day.
• Assistant in training classes as a subject matter expert Peer coach to help improve overall performance of fellow coworkers.

• Consulted businesses to increase sales opportunities and revenue through print media and directory advertising.
• Maintained current client base and grew profitability through marketing and advertising.
• Increased client base by attracting and signing new customers to advertising.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

• Fielded calls from small to medium sized business customers for sales, billing, collections and repair inquiries
• Assessed customer voice and data needs and provided solutions
• Products sold included POTS lines, Centrex, DSL, voice and data packages
• Exceeded daily sales goals and customer satisfaction survey quotients
• Handled upset and irate customers, diffusing situations and creating loyal and very satisfied customers
• Recognized as the “go to” person for product knowledge and order entry
• Answered a minimum 35 calls per day.
• Demonstrated respect, friendliness and willingness to help wherever needed
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Used critical thinking to break down problems, evaluate solutions and make decisions

• Consulted with residential customers to assess needs and identify total communication solutions
• Provided billing and sales support
• Established service for new and transitional customers for voice and data
• Won customers from long time competitors
• Answered a minimum of 50 calls a day.
• Responded to customer needs through competent customer service and prompt problem-solving
• Educated clients on account services and resolved client inquiries regarding statement information and account balances
• Described product highlights and benefits to help guide purchasing decisions
• Logged call information and solutions provided into internal database
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction

• Fielded calls from small to medium sized business customers for sales, billing, collections and repair inquiries
• Assessed customer voice and data needs and provided solutions
• Products sold included POTS lines, Centrex, DSL, voice and data packages
• Exceeded daily sales goals and customer satisfaction survey quotients
• Handled upset and irate customers, diffusing situations and creating loyal and very satisfied customers
• Recognized as the “go to” person for product knowledge and order entry
• Answered a minimum 35 calls per day.

• Consulted with residential customers to determine long distance service needs
• Fielded calls from residential customers inquiring on new plans and promotions
• Consulted with customers to find the most efficient and cost effective plan to suit their needs and insure customer loyalty
• Worked under strict time and sales quotas
• Answered a minimum on 45 calls per day.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Cultivated customer loyalty, promoted repeat business and improved sales.

• Cared for infant through preschool aged children
• Guided child’s development from infancy thru
• Re-K nurturing each child’s individual needs and personality
• Focused on all major developmental areas: physical, cognitive, emotional and social
• Planned daily lesson plans
• Taught new curriculum
• Potty training
• Supervised daily activities
• Gave daily, weekly and monthly reports to parents as to their child’s development and progress.