Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Cashier Team Lead/Inventory Control Specialist
Smoothie King
Jacksonville, NC
04.2021 - 09.2022
Completed physical inventory counts each month.
Performed data entry and completed proper paperwork.
Verified contents of inventory loads against Bills of Lading.
Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Answered questions about store policies and addressed customer concerns.
Collected and authorized payments of guests.
Trained team members on cash register operation and cash handling.
Quickly and accurately counted drawers at start and end of each shift.
Front Desk Attendant
Budget Inn & Suites
Roxboro, NC
03.2019 - 01.2021
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Updated customer accounts with add-on room charges, minibar use and room service bills.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier/Shelf Stocker
Exxon Mobil
Roxboro, NC
02.2009 - 01.2013
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Unloaded arriving product stock and moved to store display areas.
Answered customer questions and provided detailed product information.
Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
Greeted customers and helped with product questions, selections and purchases.
Helped customers complete purchases, locate items and join reward programs.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Maintained clean sales floor and straightened and faced merchandise.
Certified Nursing Assistant
Person Memorial Hospital
Roxboro, NC
07.2014 - 01.2018
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.