Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Annecia Thompson

Laurelton,NY

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Gate Attendant

Delta Airlines/KLM Airlines
09.2022 - Current
  • Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
  • Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
  • Excelled in cross-functional teamwork by supporting colleagues whenever assistance was needed during busy periods or staff shortages.
  • Enhanced visitor experience by providing friendly and efficient service at the entrance gate.

Customer Service Representative

Delta Air Lines, Inc
08.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Classroom Teacher

Cassava River Primary and Infant School
05.2010 - 09.2019
  • Implemented differentiated instruction strategies, ensuring 100% students were able to access the curriculum and make progress in their learning.
  • Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
  • Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
  • Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.

Manager

C.G.C. Communications Limited
07.2009 - 04.2010
  • Managed and motivated 10 to 15 employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Bachelor of Arts - Education

International University of The Caribbean
Kingston, Jamaica
11-2014

Diploma - Education

St. Joseph's Teachers' College
Kingston, Jamaica
11-2009

Certificate of Technical Studies - Administration And Data Entry

Heart Trust/ NTA
St. Catherine, Jamaica
07-2005

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Dependable and responsible
  • Decision-making
  • Problem resolution

Certification

  • Program Management Professional
  • Agile Project Scheduling & Monitoring
  • SQL Security Architecture
  • Agile Stakeholder Engagement and Team Development

Affiliations

  • Co-President and Secretary PS 52Q PTA
  • Advisory Board and School Leadership Team PS 52Q

Timeline

Gate Attendant

Delta Airlines/KLM Airlines
09.2022 - Current

Customer Service Representative

Delta Air Lines, Inc
08.2021 - Current

Classroom Teacher

Cassava River Primary and Infant School
05.2010 - 09.2019

Manager

C.G.C. Communications Limited
07.2009 - 04.2010

Bachelor of Arts - Education

International University of The Caribbean

Diploma - Education

St. Joseph's Teachers' College

Certificate of Technical Studies - Administration And Data Entry

Heart Trust/ NTA

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Annecia Thompson