Anne D. Ceant
Brooklyn,NY
Summary
Proven leader with extensive experience at Amazon, adept in safety management and fostering team collaboration. Excelled in enhancing workflow, implementing Six Sigma techniques for continuous improvement, and driving significant business growth. Skilled in critical thinking and customer service, consistently achieving beyond set performance metrics. Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced [Software] proficiency and demonstrated skill managing and driving multiple projects with minimal supervision. Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating [Job title] to manage processes effectively. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
16
16
years of professional experience
Work History
Process Assistant
Amazon
02.2023 - Current
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Make sure all DSP drivers van are safe to go on road.
- Increase OTD metrics
- VSA trained
- Developed production techniques and production processes to meet customer and organizational needs.
- Monitored and reported on process performance to verify compliance with established standards.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Learning Ambassador
Amazon
01.2019 - 02.2023
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
- Trained over 50 new AA,s
- Running inbound
- Lane Captain.
- RTS trained
Volunteer
Bedford Center For Rehabilitation And Nursing
04.2016 - 03.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
Manager
Dunkin' Donuts Franchising
03.2008 - 01.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Criminal Justice - Pre Law
John Jay College of Criminal Justice of The City University of New York
New York, NY01.2026
Associate of Science - Paralegal Studies
TCI
Manhattan, NY06.2013
Skills
- Safety Management
- Workflow Management
- Assignment Delegation
- Management Support
- Lean Six Sigma
- Excel spreadsheets
- Critical Thinking
- Documentation and Recordkeeping
- Customer Service
- Microsoft Office
- Word Processing
- Project Planning
- Attendance Tracking
- Performance monitoring
- Six Sigma Techniques
- Quality control
Languages
French
Native or Bilingual
Haitian creole
Native or Bilingual
Timeline
Process Assistant
Amazon
02.2023 - Current
Learning Ambassador
Amazon
01.2019 - 02.2023
Volunteer
Bedford Center For Rehabilitation And Nursing
04.2016 - 03.2017
Manager
Dunkin' Donuts Franchising
03.2008 - 01.2012
Criminal Justice - Pre Law
John Jay College of Criminal Justice of The City University of New York
Associate of Science - Paralegal Studies
TCI