Anne Gaelle Jn Baptiste
Queens Village,NY
Summary
Dynamic professional with a proven track record at SSP America JFK Airport, adept in resolving customer complaints and enhancing loyalty through empathetic service. Skilled in bilingual communication (French, Creole) and team collaboration, demonstrating reliability and a strong work ethic. Excelled in high-stress situations, significantly improving customer satisfaction and operational efficiency.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Known for adaptability with swift capacity to learn and apply new skills.
Overview
1
1
year of professional experience
Work History
Host
SSP America JFK Airport
07.2024 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
SSP America
11.2023 - 12.2024
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
- Prepared daily sales reports.
- Maintained cleaned orderly area.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
High School Diploma
Collège Marie Dominique Mazzarello
Haiti07.2022
Skills
- Bilingual (French,Creole)
- Strong Work Ethic
- Reliability and punctuality
- Customer service
- Team collaboration
- Professional appearance
- Effective multitasking
- Interactive communication skills
- Positive and professional
- Flexible and adaptable
- Task prioritization
- Verbal and written communication
- Restaurant operations
Languages
English
Full Professional
French
Native or Bilingual
Creole
Native or Bilingual
Timeline
Host
SSP America JFK Airport
07.2024 - 12.2024
Customer Service Representative
SSP America
11.2023 - 12.2024
High School Diploma
Collège Marie Dominique Mazzarello
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