Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anne Jane Strange

Macon,GA

Summary

Proven professional with a track record of enhancing customer satisfaction at Wild Wing Cafe through exception complaint resolution and guest relations management. Adept at multitasking and leveraging excellent communication skills, I significantly improved repeat business. Skilled in technology adaptation and financial accuracy, I thrive in fast-paced environments, demonstrating a keen attention to detail and a goal-oriented mindset. Punctual To-Go Specialist with in-depth knowledge of menu items and cash handling practices. Efficient and hardworking individual offering 12 years of experience taking food and beverage orders in-person and over the telephone. Recognized for excellent numeracy skills and enthusiastic, friendly disposition. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

To Go Scpecialist

Wild Wings Cafe
Macon, Georgia
03.2022 - Current
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally
  • Answered to-go order phone calls, conveying menu options over the telephone and accurately estimating time of delivery
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders
  • Operated cash register to accept cash, debit, and credit card payments from customers
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts
  • Adapted quickly to new technology platforms for online ordering and delivery services integration
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation
  • Increased repeat business by consistently providing friendly and attentive service

Front Desk Receptionist

Woodspring Suites
Macon, GA
12.2019 - 08.2021
  • Greeted guests at front desk and engaged in pleasant conversation while managing check-in process
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
  • Scheduled, coordinated and confirmed appointments and meetings
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival to the front desk
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
  • Collected room deposits, fees, and payments
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated

Sales Associate

Belk Department Store
Macon, GA
08.2018 - 10.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
  • Built relationships with customer to encourage repeat business
  • Managed returns, exchanges, and refunds in accordance with stor policy
  • Maintained calm demeanor and professionally managed issues in busy high-stress situations
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing and tagging
  • Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience

Education

Associated in Business - Medical Business Administration

Central Georgia Technical College
Macon, GA
12-2025

Skills

  • Strong multitasking
  • Phone etiquette
  • Quick learner
  • Initiative-taking
  • Complaint resolution
  • Goal-oriented
  • Guest Relations Management
  • Problem-solving
  • Time management
  • Excellent communication
  • Professionalism
  • Attention to detail

Timeline

To Go Scpecialist

Wild Wings Cafe
03.2022 - Current

Front Desk Receptionist

Woodspring Suites
12.2019 - 08.2021

Sales Associate

Belk Department Store
08.2018 - 10.2019

Associated in Business - Medical Business Administration

Central Georgia Technical College
Anne Jane Strange