Annejennette Fletcher
Chico,CA
Summary
Patient and safety-oriented Horse Riding Instructor with 25 years of experience riding horses of all sizes and temperaments and supporting trainees at various stages of riding education. Comprehensive equestrian expert with detailed knowledge of common health issues, training and communication techniques and proper tack and equipment use. Experienced horse caretaker and teacher of daily best practices for equine health. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Horseback Riding Instructor
Hillcrest Ranch
09.2021 - 07.2024
- Promoted responsible horse care by educating students on proper grooming techniques and equipment maintenance.
- Ensured rider success by providing thorough instruction on proper riding form, equipment usage, and horse handling techniques.
- Improved student horsemanship skills through personalized instruction and hands-on demonstrations.
- Enhanced rider safety by implementing strict adherence to safety protocols and guidelines during lessons.
- Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
- Maximized student potential by setting achievable goals and continuously monitoring progress throughout each session.
- Adapted lesson plans according to weather conditions or facility limitations, ensuring productive use of available resources and time slots.
- Cleaned and maintained facility with 22 horses and adhered to veterinary visit schedule, feeding routines, and cleaning practices.
- Evaluated rider progress through regular assessments, providing constructive feedback for continuous improvement.
- Taught proper communication and riding commands for optimal control and safety around horses.
- Collaborated with other instructors to create consistent teaching methods across all programs offered at the riding facility.
Guest Services Associate
Rodeway Inn
09.2019 - 08.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Bartender
Country Girl Saloon
10.2010 - 12.2018
- Opened and closed the bar, did bank drops, assisted coworkers when needed, mixed drinks and served patrons, settled disputes among the patrons, took cash and gave change
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Manager/Server
Dinks NY DINER
01.2010 - 12.2012
- Made schedules, bank deposits, solved customer complaints, closed restaurant, managed all FOH including to gos and bakery
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within organization.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Bartender
Rocky,s Roadhouse
09.2007 - 04.2009
- Opening bartender, mixed and served drinks to patrons, served food, set up bar and stocked for next shift, balanced register
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Team Member
Olive Garden
06.2006 - 08.2007
- Excellent customer service, teamwork, and training
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Cocktail Waitress
The Brass Elephant
03.2006 - 08.2007
- Took and served patrons drinks and food, handled cash, side work, teamwork
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
- Checked identification for minimum age for sale of alcoholic beverages.
Dining Server/Cocktail Server
The Derby
10.2000 - 08.2005
- Formal dining service, banquets, serving cocktails, cash
- Mastered restaurant point-of-sale software usage for faster order entry processes that improved overall efficiency.
- Handled cash transactions accurately, processing payments quickly for increased customer turnover rate.
- Managed challenging situations professionally, resolving any guest complaints or issues promptly.
- Provided attentive service and proactively assessed guest needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Manager
Robin's Restaurant
10.1994 - 12.1999
- Started as hostess, promoted to expo, promoted to server, promoted to bartender, promoted manager, learned the FOH top to bottom or bottom to top anyway
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Associate in Psychology -
Citrus College
Glendora, CA05.1993
Skills
- Bartending
- Hostess
- Restaurant Server
- Waitress
- Barback
- Retail Sales
- Customer Service Experience
- Waiter
Barn Management
Client Relationship Building
Equine Behavior Understanding
First Aid Training
Teaching techniques
Professional Summary
Title: A Powerful Force in the Hospitality Industry
Certification
- TABC
- Food Handler
Additional Information
I have a current certification in..., Leads/ABC, Food handlers, additional bartenders ABC approved safe service certification
Assessments
- Bartending, Proficient, 07/01/19, https://share.indeedassessments.com/share_assignment/hq48qii1n68gkjbm
- Food Safety, Proficient, 07/01/19, https://share.indeedassessments.com/share_assignment/54un3ew4h7cbpzlm
- Retail Cash Handling, Highly Proficient, 07/01/19, https://share.indeedassessments.com/share_assignment/4zvs-vrf8qgmv6ti
Timeline
Horseback Riding Instructor
Hillcrest Ranch
09.2021 - 07.2024
Guest Services Associate
Rodeway Inn
09.2019 - 08.2021
Bartender
Country Girl Saloon
10.2010 - 12.2018
Manager/Server
Dinks NY DINER
01.2010 - 12.2012
Bartender
Rocky,s Roadhouse
09.2007 - 04.2009
Team Member
Olive Garden
06.2006 - 08.2007
Cocktail Waitress
The Brass Elephant
03.2006 - 08.2007
Dining Server/Cocktail Server
The Derby
10.2000 - 08.2005
Manager
Robin's Restaurant
10.1994 - 12.1999
Associate in Psychology -
Citrus College
- TABC
- Food Handler
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