Anneka Allert
Orange,CA
Summary
Dynamic professional with extensive experience in patient documentation and crisis intervention at Covenant Hills Treatment Centers. Proven ability to lead teams and enhance client relationships, ensuring safety compliance and operational efficiency. Skilled in conflict resolution and therapeutic techniques, consistently achieving high standards in service delivery and team performance.
Overview
8
8
years of professional experience
Work History
Resident Manager
Covenant Hills Treatment Centers
Capo Beach, CA
12.2022 - 02.2025
- Documented patient information during rounds and administered medications.
- Facilitated therapeutic group sessions.
- Trained new staff to consistently meet residents' needs with caring, knowledgeable, and safe support.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Ensured compliance with local health and safety regulations at the residence.
- Created processes for maintaining security protocols within the house premises.
- Developed systems for efficient management of daily operations in the house.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
Beauty Sales Associate
Planet Beauty
San Clemente, CA
01.2022 - 01.2024
- Assisted in setting up displays, restocking shelves, and keeping the store clean and organized.
- Addressed customer questions and concerns regarding products and services.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Handled returns and exchanges according to company policies.
Barista
Starbucks
Dana Point, CA
06.2019 - 01.2023
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Created complex, hand-crafted beverages based upon customer preferences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Shift Lead/Head Bartender
The Shwack Beach Grill
Dana Point, CA
12.2017 - 12.2019
- Documented receipts, employee hours and inventory movement.
- Reviewed daily sales reports and monitored financial performance metrics.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Maintained positive working relationship with fellow staff and management.
- Completed opening and closing duties to facilitate business operations.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Identified needs of customers promptly and efficiently.
- Trained new employees on company policies, procedures, and job duties.
Head Hostess
Harpoon Henry's Seafood Restaurant
Dana Point, CA
09.2016 - 04.2017
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Education
Associate of Arts - Liberal Arts And Sciences
Saddleback College
Mission Viejo, CA05-2024
Associate of Arts - Psychology
Saddleback College
Mission Viejo, CA05-2024
Skills
- Patient documentation
- Therapeutic techniques
- Crisis intervention
- Human behavior analysis
- Client relationship management
- Team coordination
- Conflict resolution
- Safety compliance
- Cash Drawer Management
- Staff Leadership
- Client Relations
Timeline
Resident Manager
Covenant Hills Treatment Centers
12.2022 - 02.2025
Beauty Sales Associate
Planet Beauty
01.2022 - 01.2024
Barista
Starbucks
06.2019 - 01.2023
Shift Lead/Head Bartender
The Shwack Beach Grill
12.2017 - 12.2019
Head Hostess
Harpoon Henry's Seafood Restaurant
09.2016 - 04.2017
Associate of Arts - Liberal Arts And Sciences
Saddleback College
Associate of Arts - Psychology
Saddleback College