Annele Bicevskis
Richmond,VA
Summary
Experienced assistant manager with a proven track record of successfully opening a new store. Skilled in recruiting and selecting top-notch candidates to fill various positions. Proficient in front-end operations, order management, and sales analysis.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Department Manager
Floor & Decor
Chesterfield, VA
10.2021 - Current
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Monitored daily sales figures to track trends in customer buying behavior.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Handled shift overstock, restocking and inventory control.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Dog Daycare Attendant
barkers inn
Glen Allen, VA
05.2021 - 10.2024
- Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
- Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
- Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
- Kept accurate records of each dog's activities during their stay at the daycare center.
- Created an enjoyable atmosphere for all guests through positive reinforcement techniques.
- Maintained professional working relationships with co-workers by communicating effectively.
- Responded quickly to emergency situations involving injured or ill animals.
- Administered medications according to veterinarian's instructions when required.
- Assisted veterinary staff members during examinations when needed.
- Cared for pets during owners' absences.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Crew Chief
9:30 club
Washington , DC
09.2017 - 03.2024
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- trained and managed staff of 40 associates.
- Checked IDs to confirm they were of age as well as not fake
- Trained new hires on IDs
- Worked with tour managers to assure that shows would go smoothly
- monitored performers, patrons, and bartenders safety
Education
High School Diploma -
George C Marshall
Falls Church, VA06-2014
Skills
- Employee Scheduling
- Customer Service
- Retail Management
- Recruiting and Hiring
- Safety and Security
- Order Management
- Cash Handling
- POS Systems
- ID Verification
- Cash Register Operation
- Credit and cash transactions
- Drawer balancing
- Customer Assistance
- Currency counting
- Cleaning and sanitizing
- Product Knowledge
- Ordering and stocking
- Staff Training
- Conflict Resolution
Languages
Latvian
Native/ Bilingual
Certification
- forklift
- CPR
- AED
Affiliations
- photography
- playing bass guitar
- paint/draw
- Traveling to new countries and states
Accomplishments
- in two companies I climbed the ladder of job titles fairly fast because of how intrigued I am with learning new things.
Timeline
Department Manager
Floor & Decor
10.2021 - Current
Dog Daycare Attendant
barkers inn
05.2021 - 10.2024
Crew Chief
9:30 club
09.2017 - 03.2024
High School Diploma -
George C Marshall