Anneleise Swanson
Charlotte,NC
Summary
Dynamic professional with a proven track record at Select Physical Therapy, enhancing patient satisfaction and ensuring HIPAA compliance. Skilled in insurance verification and customer service, adept at multitasking and problem-solving. Demonstrated ability to improve operational efficiency and patient loyalty through effective communication and organizational skills.
Overview
16
16
years of professional experience
Work History
Patient Service Specialist Float
Select Physical Therapy
10.2021 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Travel to 19 clinics within the Charlotte Market
Financial Counselor Tier 1
REACH
12.2019 - 10.2021
- Checked patients in for their appointments.
- Updated patients information
- Collected payments for appointments
- Scheduled procedures
- Verified benefits with insurance companies
- Prepared invoices for IUI's and OI's
Patient Service Specialist
Select Physical Therapy
02.2015 - 11.2019
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
Receptionist
All Care Physical Therapy
09.2008 - 11.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Obtained authorizations from insurance companies
Education
High School Diploma -
Mepham
Bellmore, NY06-2000
Associates in Early Childhood Education - Early Childhood Education
BOCES
Westbury, NY06-2000
Skills
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- Professionalism and Ethics
- HIPAA Compliance
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Eligibility Determination
- Phone and Email Etiquette
- Flexible Schedule
- Information Collection
Timeline
Patient Service Specialist Float
Select Physical Therapy
10.2021 - Current
Financial Counselor Tier 1
REACH
12.2019 - 10.2021
Patient Service Specialist
Select Physical Therapy
02.2015 - 11.2019
Receptionist
All Care Physical Therapy
09.2008 - 11.2014
High School Diploma -
Mepham
Associates in Early Childhood Education - Early Childhood Education
BOCES