Anneliese Pollard, LPC
LAWTON
Summary
Professional counselor with experience in providing effective therapeutic support. Skilled in crisis intervention, cognitive-behavioral therapy, and client assessment. Strong focus on team collaboration and achieving results. Reliable, adaptable, and client-centered with genuine passion for mental health and well-being.
Overview
19
19
years of professional experience
Work History
Licensed Professional Counselor
Independent Contractor With Our House MHSA, Inc
03.2023 - Current
- Assisted clients in identifying personal goals and developing actionable plans for improvement.
- Conducted intake assessments to gather relevant information for treatment planning.
- Provided support during therapy sessions, fostering a safe and supportive environment for clients.
- Implemented evidence-based practices tailored to individual client needs and circumstances.
- Developed strong rapport with clients, fostering a supportive and safe environment for self-exploration and growth.
- Built trust with at-risk populations through empathetic listening and culturally sensitive counseling approaches.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Utilized creative therapeutic modalities such as art therapy or play therapy to engage clients and facilitate a deeper understanding of their emotions and experiences.
- Guided clients in developing skills and strategies for dealing with problems.
Office Assistant /Work From Home Agent
Phenom Services Inc.
06.2020 - 05.2022
- Coordinated scheduling for meetings and appointments, optimizing executive availability.
- Supported onboarding processes for new employees, facilitating training sessions and documentation handling.
- Implemented digital tools to improve communication among team members, fostering collaboration.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Streamlined filing systems, enhancing document retrieval and organization.
- Assisted in preparing reports and presentations, ensuring clarity and accuracy of information.
Office Worker/ QA / Property Inspector / WFH
Direct Connect Field Services
10.2017 - 01.2021
- Managed daily office operations, ensuring smooth workflow and timely completion of tasks.
- Coordinated scheduling and communications between departments to enhance collaboration.
- Assisted in maintaining accurate records and documentation for administrative processes.
- Conducted data entry with precision, ensuring accuracy in reports and databases.
- Supported onboarding processes by preparing materials and facilitating training sessions for new hires.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Developed spreadsheets for tracking important metrics, enabling accurate reporting and data analysis.
Loss Draft Specialist
Assurant Specialty Property
05.2013 - 05.2015
- Managed loss draft claims process, ensuring timely communication with clients and stakeholders.
- Analyzed documentation to verify compliance with insurance policies and regulations.
- Collaborated with internal teams to streamline claims processing workflows and improve efficiency.
- Contributed to a positive work environment by collaborating closely with colleagues to achieve shared goals in claim resolutions.
- Reduced processing errors by diligently verifying accuracy of homeowner information and loan data in the system.
- Improved claim processing times by efficiently reviewing and analyzing loss draft documents.
- Monitored property inspections to ensure accurate assessment of repair progress and compliance with guidelines.
- Maintained detailed records of claim activity, including supporting documentation and correspondence, ensuring accurate reporting.
Customer Service Representative /Command Center Analyst
Assurant Solutions
09.2006 - 08.2012
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Trained and mentored new team members on company policies and procedures.
- Streamlined communication processes between departments to enhance service delivery.
- Implemented feedback mechanisms for continuous improvement in customer interactions.
- Conducted thorough product knowledge sessions to improve team performance and accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
Master of Science - Behavioral Health - Psychology Counseling
Cameron University
Lawton, OK05-2020
Bachelor of Science - Clinical Psychology
Cameron University
Lawton, OK05-2017
Skills
- Mental health treatment
- Emotional regulation strategies
- Confidence development
- Couples therapy
- Child counseling expertise
- Navigating life transitions
- Grief support services
- Psychotherapy techniques
- Autism spectrum support
- Behavior modification
- Multicultural competence
- Anger management
- Suicide prevention
- Client records management
- Depression treatment
- Anxiety management
Timeline
Licensed Professional Counselor
Independent Contractor With Our House MHSA, Inc
03.2023 - Current
Office Assistant /Work From Home Agent
Phenom Services Inc.
06.2020 - 05.2022
Office Worker/ QA / Property Inspector / WFH
Direct Connect Field Services
10.2017 - 01.2021
Loss Draft Specialist
Assurant Specialty Property
05.2013 - 05.2015
Customer Service Representative /Command Center Analyst
Assurant Solutions
09.2006 - 08.2012
Master of Science - Behavioral Health - Psychology Counseling
Cameron University
Bachelor of Science - Clinical Psychology
Cameron University
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