Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anneliese Ramos

Springfield,MA

Summary

Committed front desk operations specialist emphasizing exceptional customer service and streamlined reservation management.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Wagging Tails Pet Resort
Hadley, Massachusetts
08.2024 - 09.2025
  • Greeted guests and their pets with a friendly and welcoming demeanor.
  • Managed phone calls and inquiries about services and reservations.
  • Processed payments and handled cash register transactions accurately.
  • Assisted in managing pet check-in and check-out procedures efficiently.
  • Provided information on pet care services to clients as needed.
  • Communicated effectively with team members to ensure seamless operations.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Explained policies and procedures to visitors.

Delivery Driver

Domino's Pizza
Springfield, Massachusetts
09.2022 - 02.2025
  • Managed accurate order handling and delivery processes.
  • Communicated effectively with customers regarding order status.
  • Collected payment and processed transactions accurately.
  • Provided excellent customer service during deliveries.
  • Notified customers of delays to decrease calls to support.

Valet Parker

Baystate Medical Center
Springfield, Massachusetts
06.2022 - 09.2022
  • Parked vehicles efficiently in designated areas while ensuring customer satisfaction.
  • Monitored parking lot for security and safety compliance throughout shifts.
  • Filed guest's keys and tickets systematically, efficiently pinpointed vehicle locations, retrieved guest's vehicles quickly and offered directions to next destination.
  • Communicated professionally with customers at all times providing excellent customer service.
  • Patrolled parking areas and monitored car safety to prevent theft and damage.

Retail Sales Associate

JCPenney
Holyoke, Massachusetts
05.2021 - 04.2022
  • Processed transactions accurately using point-of-sale systems.
  • Educated customers about promotions and loyalty programs.
  • Monitored inventory levels and restocked shelves as needed.
  • Trained new associates on store policies and procedures.
  • Handled customer complaints with professionalism and empathy.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.

Education

High School Diploma -

Commerce High School
Springfield, MA
08-2022

Skills

  • Front desk operations
  • Reservation management
  • Payment processing
  • Customer query resolution
  • Data entry management
  • Inventory management

Timeline

Front Desk Receptionist

Wagging Tails Pet Resort
08.2024 - 09.2025

Delivery Driver

Domino's Pizza
09.2022 - 02.2025

Valet Parker

Baystate Medical Center
06.2022 - 09.2022

Retail Sales Associate

JCPenney
05.2021 - 04.2022

High School Diploma -

Commerce High School

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