Annelieze Rattanavong
Kansas City,Missouri
Summary
Experienced in patient service, managing meal orders, and providing accurate and efficient support in a healthcare setting. Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns.
Overview
4
4
years of professional experience
Work History
Nutrition Care Associate
NKC Health
01.2025 - Current
- Responsible for handling patient meal orders accurately and efficiently, ensuring timely delivery and excellent customer service.
- Worked effectively in fast-paced environments.
- Handled a high volume of incoming calls while maintaining professionalism and composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Fullfillment Specialist
Walgreens
07.2023 - 01.2025
- Processed customer orders efficiently, prioritizing accuracy and timely fulfillment.
- Collaborated with team members to streamline workflows and enhance productivity.
- Accurately picked and packed orders based on inventory management system requirements.
- Collaborated with team members to optimize picking and packing processes
- Conducted quality checks to ensure product standards before shipping
Aisles Online Associate
Hy-Vee
09.2021 - 09.2022
- Managed online order fulfillment processes ensuring timely delivery to customers.
- Trained new team members on operational procedures and customer service standards.
- Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality
Education
Associate of Arts -
Metropolitan Community College
Kansas City, Missouri, MO05-2026
High School Diploma -
Winnetonka High School
Kansas City, MO05-2024
Skills
- Multitasking and organization
- Adaptability and flexibility
- Order fulfillment
- Customer service
- Willing to learn
Timeline
Nutrition Care Associate
NKC Health
01.2025 - Current
Fullfillment Specialist
Walgreens
07.2023 - 01.2025
Aisles Online Associate
Hy-Vee
09.2021 - 09.2022
Associate of Arts -
Metropolitan Community College
High School Diploma -
Winnetonka High School