Annelis Ortiz
Arlington
Summary
Bilingual professional with a background in Spanish interpretation and translation. Strategic Recruiter known for high productivity and efficiently completing tasks. Excel in candidate sourcing, interview technique development, and relationship building. Strong in communication, negotiation, and organizational skills which are leveraged to excel in fast-paced environments with background in providing high-quality customer service through effective communication.
Overview
2026
2026
years of professional experience
Work History
Spanish Interpreter
Interpreter connect
Remote
01.2024 - Current
- Facilitated communication settings between Spanish-speaking clients and English-speaking customers.
- Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills.
- Interpreted phone conversations between people who spoke different languages fluently.
Customer Service Representative
Maximus-IRS
Remote
06.2021 - 07.2022
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Maintained records of customer interactions, transactions, comments and complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Customer Service Representative
PeopleShare HBO
Remote
02.2021 - 06.2021
- TEMP JOB
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Gave customers accurate information on plans available to there needs
- Helped with tech support for customers.
Lead Recruiter
Alliance Personnel Agency
Arlington
08.2019 - 02.2020
- Interviewed job applicants to obtain information on work history, education or job skills.
- Set up interviews with hiring managers for qualified applicants.
- Coordinated and attended career fairs and recruitment events to source candidates.
- Performed background checks on chosen candidates before hiring.
- Created job postings that accurately described open positions while also attracting qualified applicants.
- Participated in local job fairs and recruitment events for prospective hiring.
Administrative Assistant
Route360 LLC
Dallas
06.2017 - 07.2019
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Processed invoices for payment using accounting software applications.
- Scheduled appointments between clients and customers and internal staff members.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Recruiter
One Source Staffing
Arlington
02.2015 - 05.2017
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Hired employees and processed hiring-related paperwork.
Junior Recruiter
Timeline Staffing
Arlington
07.2014 - 01.2016
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Updated and maintained candidate records in the recruitment database.
- Created job postings on internal and external websites, as well as social media platforms.
- Made Inbound and Outbound calls to potential candidates.
Spanish Interpreter
Interpreter Connect
Remote
Education
High School Diploma -
Winfree Academy Charter School
Grand Prairie, TX06-2014
Skills
- Bilingual interpretation
- Customer service
- Data entry
- Recruitment coordination
- Office administration
- Strong Verbal and written communication skills
- Fluent Spanish
- Call center experience
- Active listening
- multi-line phone
- MS Office
- Excel
- Appointment setting
- Scheduling
Timeline
Spanish Interpreter
Interpreter connect
01.2024 - Current
Customer Service Representative
Maximus-IRS
06.2021 - 07.2022
Customer Service Representative
PeopleShare HBO
02.2021 - 06.2021
Lead Recruiter
Alliance Personnel Agency
08.2019 - 02.2020
Administrative Assistant
Route360 LLC
06.2017 - 07.2019
Recruiter
One Source Staffing
02.2015 - 05.2017
Junior Recruiter
Timeline Staffing
07.2014 - 01.2016
Spanish Interpreter
Interpreter Connect
High School Diploma -
Winfree Academy Charter School
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