Annelise Harris
Durham,NC
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Resource Coordinator
God First People Second Full Gospel Church
01.2024 - 09.2024
- Managed approximately 10 different vendor relationships related to external staffing solutions, negotiating terms as necessary
- Facilitated onboarding of new team members by providing them with training materials and job orientation
- Monitored utilization rates of assigned resources, making adjustments as needed to optimize productivity
- Identified areas where operational efficiencies could be improved through better use of existing resources
- Assisted in resolving conflicts between employees related to workload or other issues that may arise during a project's lifecycle
- Ensured accurate reporting of resource costs associated with specific projects according to company policies and procedures
- Maintained an up-to-date database of available skillsets among personnel, allowing quick assignment of personnel when needed.
Customer Service Representative
Window Genie
06.2022 - 09.2024
- Maintained a high level of professionalism when dealing with difficult customers
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Recommended improvements in products, services or billing methods to prevent future problems
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Analyzed approximately 30 daily customer information to prepare product or service reports.
Secretary
National Society of Leadership and Success
09.2021 - 05.2024
- Greeted visitors warmly upon arrival at the office; provided friendly customer service
- Performed data entry and generated reports
- Maintained organized calendar of important meetings and events
- Developed and implemented efficient filing systems to organize documents for easy retrieval
- Composed professional correspondence such as letters, memos, emails.
Treasurer
National Society of Leadership and Success
09.2021 - 05.2024
- Maintained accurate records of all financial transactions, including cash receipts, disbursements, investments, transfers
- Reconciled monthly bank statements and investments
- Reviewed and controlled costs to optimize budget planning and results
- Developed strategies for reducing costs while maintaining quality services
- Monitored cash flow activity on a daily basis to ensure sufficient funds are available for operations.
Assistant Coach
School of Hard Knocks Gym
06.2022 - 12.2023
- Motivated players to achieve their maximum potential
- Instructed approximately 15-20 athletes on proper technique, positioning, and form for various skills and drills
- Created practice plans that incorporated drills and activities to improve team performance
- Collaborated with other coaches to ensure continuity in training methods across teams
- Enforced rules while maintaining a safe playing environment at all times
- Adjusted coaching techniques based on strengths and weaknesses of athletes
- Monitored athletes' use of equipment to verify safe and proper use
- Made recommendations to head coach regarding effective practice routines and coaching techniques to enhance performance of athletes
- Counseled student athletes on academic, athletic, and personal issues.
Cashier
CVS Pharmacy
06.2020 - 06.2021
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Operated cash register and accurately processed payments, returns, and exchanges
- Managed the package drop-off and pick-up center
- Managed the photo station and passports
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Accurately processed over 100 customer payments using cash, credit cards, and checks
- Utilized problem solving skills to effectively handle difficult situations
- Assisted with training and mentoring new team members.
On the Spot Detailing Assistant Manger
Non-Profit Organizations
03.2017 - 01.2020
- Help supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with all 17 staff members, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Health Care Assistant
God First People Second Full Gospel Church
05.2018 - 01.2020
- Helped patients use bathroom or commode and assisted patients with incontinence
- Maintained patient confidentiality and protected patient rights
- Provided compassionate care to patients with diverse needs and abilities
- Demonstrated excellent communication skills when interacting with patients, families, and healthcare professionals
- Encouraged patients to maintain independent living with personal care assistance
- Administered medications to clients at scheduled times.
Recycling Coordinator
FOSS
01.2017 - 03.2018
- Organized volunteer efforts for community-based recycling initiatives, fostering a sense of stewardship among participants.
- Coordinated special events such as clean-up drives or environmental fairs to promote awareness of recycling initiatives.
- Trained employees on proper handling of recyclable materials, ensuring high-quality processing outcomes.
- Established partnerships with local businesses for increased recycling opportunities and sustainable practices.
Education
BACHELOR'S DEGREE IN BIOLOGY CANDIDATE - Biology
QUEENS UNIVERSITY OF CHARLOTTE
Charlotte, NC05.2024
HIGH SCHOOL DIPLOMA -
Riverside High School
Durham, NC05.2020
Skills
- Strategic Planning
- Computer proficiency
- PowerPoint, Excel, Docs, Outlook
- Leadership skills
- Data Entry
- Healthcare Aide
- CPR
- Excellent communication
- Customer service skills
- Data Analysis
- Budget Management
- Time Management
- Conflict Resolution
- Team Leadership
- Organizational Skills
- Multitasking Abilities
Attention to Detail
Active Listening
Professionalism
Certification
- First Aid Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Resource Coordinator
God First People Second Full Gospel Church
01.2024 - 09.2024
Customer Service Representative
Window Genie
06.2022 - 09.2024
Assistant Coach
School of Hard Knocks Gym
06.2022 - 12.2023
Secretary
National Society of Leadership and Success
09.2021 - 05.2024
Treasurer
National Society of Leadership and Success
09.2021 - 05.2024
Cashier
CVS Pharmacy
06.2020 - 06.2021
Health Care Assistant
God First People Second Full Gospel Church
05.2018 - 01.2020
On the Spot Detailing Assistant Manger
Non-Profit Organizations
03.2017 - 01.2020
Recycling Coordinator
FOSS
01.2017 - 03.2018
BACHELOR'S DEGREE IN BIOLOGY CANDIDATE - Biology
QUEENS UNIVERSITY OF CHARLOTTE
HIGH SCHOOL DIPLOMA -
Riverside High School
Volunteer Experience
- MIRACLE'S TROOPS DAYCARE, Durham, NC, 05/01/19, 08/31/20,
- Coordinated activities, events, trips and meetings in order to promote team spirit among troops
- Assisted in resolving conflicts between members of the troop amicably
- Developed innovative ways of teaching scouting techniques and survival skills to new scouts
- Supervised group dynamics on outings and monitored behavior at meetings
- Adapted quickly when faced with unexpected changes in plans or circumstances
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