Annelle Ponce
Strasburg,CO
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Coordinator
CAP Logistics
06.2024 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Provided direction and guidance to internal teams in order to achieve targets.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Dispatcher
Sunstate Equipment
09.2020 - 09.2023
- Dispatching all rental equipment for the state of colorado
- Using programs As400 and Dynamic Dispatcher
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored and tracked dispatch communication systems.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Tracked and monitored vehicle performance and maintenance.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Coordinated logistics for field units, optimizing routes for faster response times.
Driver Manager
Watren Concrete
01.2016 - 01.2020
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
- Conducted regular safety meetings to reinforce best practices among drivers while fostering a culture of continuous improvement.
- Organized records of vehicles, schedules and completed orders.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Oversaw crews and maintained efficiency in fast-paced environment.
Education
Commercial Driver's License (CDL) - Class A
08.2028
High school diploma -
Mescalero Apache High School
Mescalero, NM05.2007
Skills
- Safety
- Driving
- Microsoft Word
- Microsoft Office
- Commercial Driving
- Fast Paced Environment
- Bilingual Spanish-English
- Time Management
- Communication skills
- Dispatching
- Heavy Equipment operator
- Tractor-Trailer
- Logistics
- Administrative Experience
- Heavy Equipment Operation
- Freight Experience
- Logistics coordination
- Project management
- Scheduling coordination
- Compliance management
- Management
- Customer relations
- Staff supervision
- Teamwork and collaboration
- Decision-making
- Employee scheduling
- Proficient in [software]
- Scheduling management
Certification
Commercial Driver's License (CDL), A, 08/01/28, N (Tank vehicles)
Personal Information
Authorized To Work: US
Timeline
Operations Coordinator
CAP Logistics
06.2024 - Current
Dispatcher
Sunstate Equipment
09.2020 - 09.2023
Driver Manager
Watren Concrete
01.2016 - 01.2020
Commercial Driver's License (CDL) - Class A
High school diploma -
Mescalero Apache High School
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