Annelly Blanco
Schaumburg,IL
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Familia Dental
02.2024 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Guest Experience Leader
Clorica
04.2022 - 12.2023
- Expertly handle guest concerns and know when it is appropriate to bring an issue to management
- Assisting guests with the self-order kiosks and troubleshooting common issues
- Working to ensure that the restaurant is clean, well maintained, and ready to meet guests' needs at all times
- Pay special attention to assist guests with special needs
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Back up barista
- Keeping the beverage bar clean and restocked
Member Service Representative
Planet Fitness
01.2022 - 04.2022
- Greet members, prospective members, and guests, providing exceptional customer service.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Assist in maintaining the neatness and cleanliness of the club.
Front Desk Receptionist
Just In Time Staffing Inc.
07.2017 - 06.2019
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled assignments independently with good judgement and critical thinking skills.
Data Entry Clerk
Just In Time Staffing Inc.
11.2016 - 04.2017
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Restaurant Hostess
Red Robin
03.2016 - 11.2016
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Education
Associate of Arts -
William Rainey Harper College
05.2025
Skills
- Guest Services
- Guest Accommodations
- Exceptional Communication
- Brand Representation
- Customer service orientation
- Fluent in Spanish
- Guest Experiences
Timeline
Call Center Representative
Familia Dental
02.2024 - Current
Guest Experience Leader
Clorica
04.2022 - 12.2023
Member Service Representative
Planet Fitness
01.2022 - 04.2022
Front Desk Receptionist
Just In Time Staffing Inc.
07.2017 - 06.2019
Data Entry Clerk
Just In Time Staffing Inc.
11.2016 - 04.2017
Restaurant Hostess
Red Robin
03.2016 - 11.2016
Associate of Arts -
William Rainey Harper College
Similar Profiles
Thaila Rios CeleiroThaila Rios Celeiro
Dental Assistant at Familia DentalDental Assistant at Familia Dental
Erilyn MartinezErilyn Martinez
Dental Assistant at Familia DentalDental Assistant at Familia Dental
Brigitte HuertaBrigitte Huerta
Front Desk Receptionist at Familia DentalFront Desk Receptionist at Familia Dental