Annels (Nelly) Fernandez
Fort Lauderdale,FL
Summary
Detail-oriented Accounting Assistant offers seven years of experience in accounting roles. Dependable professional acknowledged for reliability, integrity and quick-learning ability. Dedicated with strong work ethic and resourceful nature. Skilled in account reconciliation, report drafting and collections. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Accounting Assistant /Customer Service Specialist
Evolis Inc
Fort Lauderdale, FL
05.2021 - Current
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Identified and responded to customer requests and concerns through email and phone for both English and Spanish-speaking customers.
- Processed, monitored, and assisted in orders of over $3.5 million in product sales within Q1 of 2022.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences
Customer Service Representative
Titan America
Deerfield , FL
08.2020 - 05.2021
- Primary point of contact for all Cash Sale customers. Requiring extensive time management, high organization, establishing new procedures and building better customer relations.
- Answered constant flow of customer calls with up to more than 100 calls in queue per day.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Detailed payment options and explained price, receipt and billing details to customers.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Office Manager
SeaVee Boats
North Miami Beach , FL
06.2018 - 12.2019
- Improved office operations by automating client correspondence, record tracking and data communications
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Completed weekly payroll for eight employees
- Performed billing, collection and reporting functions for office generating over $700K annually
- Handled all incoming business and client requests for information
- Maintained computer and physical filing systems
- Provided proper scheduling of clients, ensuring timely and effective allocation of resources and calendars
- Recruited and hired qualified candidates for vacant and new positions
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving
Accounting/HR Assistant
Sundance Marine
Fort Lauderdale , FL
10.2014 - 06.2018
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Completed bi-weekly payroll for company 50 employees, including vacation and sick time
- Evaluated employee expense reports and verified accuracy
- Reconciled company accounts, including credit cards and 15 largest manufacturers and vendors on monthly basis for 3 locations
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Assisted with on-boarding process of 25 new hires in 2017
- Offered office-wide software support and training, including troubleshooting issues and optimizing usage
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation
- Maintained inventory of new boat arrivals and reported all documentation to corporate office
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL2015
Associate of Arts - Psychology
Broward College
Fort Lauderdale, FL 2012
Skills
- Accounts payable/receivable
- Clear oral/written communication
- Excellent multi-tasking ability
- Expense reporting
- Office management
- Administrative support
- Exceptional interpersonal communication
- Bilingual; English and Spanish
- Self-motivated professional
- Accounts reconciliation
- Payroll Processing
- Precision and Accuracy
- Data Entry and 10-Key
- Microsoft Office
Timeline
Accounting Assistant /Customer Service Specialist
Evolis Inc
05.2021 - Current
Customer Service Representative
Titan America
08.2020 - 05.2021
Office Manager
SeaVee Boats
06.2018 - 12.2019
Accounting/HR Assistant
Sundance Marine
10.2014 - 06.2018
Bachelor of Arts - Psychology
Florida International University
Associate of Arts - Psychology
Broward College
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