Overview
Work History
Education
Skills
Languages
Timeline
Generic

Annelys Garcia

Cleveland,OH

Overview

9
9
years of professional experience

Work History

Call Center Representative

Brand Protect Plus
Cleveland, OH
12.2022 - 09.2024
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.

Front Desk Receptionist

City Bonding
Cleveland, OH
07.2021 - 11.2022
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.

Crew Member

Mcdonalds, PDI FOODS
Cleveland, OH
08.2015 - 03.2022
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Home Health Aide

Hearty Hearts
Cleveland, OH
01.2018 - 01.2021
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Assisted in ambulation and exercise routines for clients.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.

Education

Garrett Morgan High School
Cleveland, OH
03-2017

Skills

  • Call Control
  • Product Upselling
  • Complaint resolution
  • Payment Processing
  • Data Entry
  • Customer Service
  • Customer service optimization
  • Verbal and written communication
  • [Language] translation

Languages

Spanish
Full Professional

Timeline

Call Center Representative

Brand Protect Plus
12.2022 - 09.2024

Front Desk Receptionist

City Bonding
07.2021 - 11.2022

Home Health Aide

Hearty Hearts
01.2018 - 01.2021

Crew Member

Mcdonalds, PDI FOODS
08.2015 - 03.2022

Garrett Morgan High School
Annelys Garcia