Diligent Senior Events Leader with proven background in managing large-scale events (including trade shows and live experiential activations), ensuring seamless execution. Successfully led cross-functional teams and implemented innovative strategies to enhance guest experience and event efficiency. Demonstrated expertise in vendor coordination and budget management, showcasing strong organizational and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Sales Manager (Events, Exhibits and Trade Shows)
Showbox Exhibits
10.2024 - Current
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by $2.7 million, effectively doubling 2023 (total of over $5 million in revenue) by developing and implementing new process strategies
Built long-lasting client relationships (even bringing customers from previous companies with me) through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Established strong relationships with industry partners, fostering collaboration on joint events and co-promotions.
Increased booth traffic by developing eye-catching exhibit designs and engaging product presentations.
Coordinated seamless event execution from genesis to takedown by overseeing internal teams, volunteers, contractors, and vendors during trade shows.
Collaborated with sales teams to create targeted promotional materials that effectively showcased products and services.
Enhanced brand visibility with strategic marketing initiatives before and during trade show events.
Delivered high-quality educational sessions as part of the event program, contributing to positive attendee feedback scores.
Developed comprehensive post-event reports to analyze performance metrics and identify areas for improvement.
Negotiated favorable contract terms with venues and suppliers, ensuring cost-effective event management.
Implemented safety protocols for all events, ensuring compliance with local regulations and the well-being of attendees.
Successfully managed pre-show communications campaigns that generated excitement around upcoming events among target audiences.
Evaluated and selected optimal event locations and venues based on company objectives, budget limitations, and projected attendance numbers. Up to and including all logistics.
Trained and supervised event staff to complete tasks on time.
Managed administrative logistics of events planning, event booking, and event promotions.
Implemented contingency plans to address last-minute changes or unforeseen events.
Developed detailed event reports, documenting all aspects of each event.
Monitored and controlled event expenditures to meet budgets.
Director of High Impact (Trade Shows & Exhibits)
Displayit
01.2023 - 10.2024
Mentored and coached event sales managers, coordinators & operation teams
Including permanent full-time, part-time and temporary employees
Negotiated contracts and pricing with vendors, suppliers, customers, and partners
Worked with design team to create impactful trade show booths, exhibitions and event structures
Provided leadership in times of crisis or change initiatives
Managed budgets, ensuring both client and internal financial targets were achieved
Cultivated relationships with key internal and external stakeholders
Collaborated to identify areas for improvement and develop strategies for growth
Implemented effective policies and procedures that enabled the organization to meet sales targets and compliance requirements
Spearheaded new business development initiatives that drove revenue growth
Analyzed industry trends to inform decisions on product offerings or services
Reviewed financial statements, sales reports, and other performance data to measure productivity
Directed and coordinated activities of businesses or departments concerned with production, design, pricing, sales, operations and delivery
Created highly effective trade shows, large events and exhibits based on client vision
Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals
Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success
Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence
Vice President - Electric Events
Electric Hospitality
02.2022 - 01.2023
Led cross-functional teams for the successful completion of major client events, including corporate retreats, annual general meetings, movie and television wrap parties and industry networking gatherings, resulting in increased efficiency and client satisfaction.
Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing event satisfaction levels.
Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
Cultivated company-wide culture of innovation and collaboration.
Maintained P&L and shouldered corporate fiscal responsibility.
Director of Catering Sales & Operations
The Woodruff Arts Center
12.2020 - 02.2022
Provided leadership in developing corporate vision, mission, values, and culture
Negotiated and managed partnerships with vendors and suppliers
Directed the planning and execution of new projects
Identified areas of improvement within various departments through detailed analysis of current practices
Oversaw the development of new products and services
Supervised work of other department managers to verify high quality results
Oversaw 4 teams of sales and event operations staff at 4 different venues
Negotiated and approved contracts with suppliers and distributors
Administered programs for selection of event sites, event execution, and provision of equipment and supplies
Directed strategic planning efforts that enabled the organization to achieve its short-term sales goals and brand identity while positioning itself for long-term success
Revamped existing processes to streamline operations while increasing efficiency
Provided guidance on menu selection, event planning, logistics and other aspects of a successful event or museum exhibit
Created an innovative approach to customer service, resulting in increased customer satisfaction scores
Identified areas of opportunity within the organization's catering operations and developed solutions accordingly
Collaborated with cross-functional teams to create new processes that enhanced operational efficiency
Managed budgeting process for catering sales division, ensuring all expenses were within allocated limits
Represented company at trade association meetings to promote products
Analyzed trends and results to determine annual unit and gross profit plans
Collaborated with clients to create spectacular events ranging from weddings, business meetings, golf tournaments and fund raising galas
Provided guidance on menu selection, event planning, logistics and other aspects of catering services delivery
Created an innovative approach to customer service, resulting in increased customer satisfaction scores
Established relationships with key customers to ensure repeat business opportunities
Organized marketing events such as conferences, meetings or trade shows to generate leads and grow client base
Leveraged social media platforms for lead generation initiatives
Director of Catering Sales
The Golf Club of Georgia
01.2017 - 04.2020
Provided leadership in developing corporate vision, mission, values, and culture
Negotiated and managed partnerships with vendors and suppliers
Directed the planning and execution of new projects
Identified areas of improvement within various departments through detailed analysis of current practices
Oversaw the development of new products and services
Supervised work of other department managers to verify high quality results
Oversaw 4 teams of sales and event operations staff at 4 different venues
Negotiated and approved contracts with suppliers and distributors
Administered programs for selection of event sites, event execution, and provision of equipment and supplies
Directed strategic planning efforts that enabled the organization to achieve its short-term sales goals and brand identity while positioning itself for long-term success
Revamped existing processes to streamline operations while increasing efficiency
Provided guidance on menu selection, event planning, logistics and other aspects of a successful event or museum exhibit
Created an innovative approach to customer service, resulting in increased customer satisfaction scores
Identified areas of opportunity within the organization's catering operations and developed solutions accordingly
Collaborated with cross-functional teams to create new processes that enhanced operational efficiency
Managed budgeting process for catering sales division, ensuring all expenses were within allocated limits
Represented company at trade association meetings to promote products
Analyzed trends and results to determine annual unit and gross profit plans
Collaborated with clients to create spectacular events ranging from weddings, business meetings, golf tournaments and fund raising galas
Provided guidance on menu selection, event planning, logistics and other aspects of catering services delivery
Created an innovative approach to customer service, resulting in increased customer satisfaction scores
Established relationships with key customers to ensure repeat business opportunities
Organized marketing events such as conferences, meetings or trade shows to generate leads and grow client base
Leveraged social media platforms for lead generation initiatives
Laid off due to Covid
Owner
Jacaranda Productions - Event Company
01.2008 - 01.2017
Implemented creative pricing strategies that maximized profits while maintaining competitive edge
Managed sales and event operations team to consistently achieve growth and hit sales and customer service targets
Provided guidance and mentorship for junior-level staff members
Monitored costs, competition and supply and demand to establish and adjust selling prices
Operated, owned and managed the daily operations of a busy regional events company, related to customer service, inventory management, and marketing
Negotiated contracts and agreements for client events with business partners, vendors, and customers
Managed budgets effectively by accurately forecasting expenses and revenues
Developed strong relationships with vendors to secure favorable pricing agreements
Monitored industry trends to identify opportunities for improvement
Organized and managed multiple teams of event employees (culinary staff, serving staff, set up and operations staff), ensuring that all tasks were completed on time and within budget
Analyzed sales figures to identify areas where additional resources are needed
Implemented cost-saving measures throughout the organization while maintaining excellent customer service levels
Clients included Home Depot, Northside Hospital, The Weather Channel, Kimberly-Clark, CNN, Turner Studios, Sage Software, Starz, Delta Airlines, Porsche Cars North America
Education
Bachelor of Science (B.S.) - Environmental Studies
Griffith University
Skills
Complex Event Management
Contract and Vendor Management & Negotiation
Operations Management
Business Planning
Logistics Management
Staff Management
Budget Control
Business Development
Sales Management
Fundraising Events
Program Management
High Level Verbal and Written Communication
Strategic Planning and Project Management
Facilities Management
Hiring and Retention
Legal and Regulatory Compliance
Creativity and Innovation
Customer Relationship Management
High Level Event Planning & Execution
Training and Development
Trade Show Management
Partnerships and Alliances
Marketing Strategy
Conflict Resolution
Schedule Management
Customer Retention
Event logistics management
Budget management
Team leadership
Brand visibility enhancement
Problem solving
Time management
Continuous improvement
Relationship building
Sales presentations
Client relationship and account management
KPI tracking
Promotional sales events
National and International account management
Timeline
Sales Manager (Events, Exhibits and Trade Shows)
Showbox Exhibits
10.2024 - Current
Director of High Impact (Trade Shows & Exhibits)
Displayit
01.2023 - 10.2024
Vice President - Electric Events
Electric Hospitality
02.2022 - 01.2023
Director of Catering Sales & Operations
The Woodruff Arts Center
12.2020 - 02.2022
Director of Catering Sales
The Golf Club of Georgia
01.2017 - 04.2020
Owner
Jacaranda Productions - Event Company
01.2008 - 01.2017
Bachelor of Science (B.S.) - Environmental Studies