Anne M. Christiansen
Lincoln,NE
Summary
Seeking a challenging and rewarding position that will utilize my training and experience, as well as have room for career advancement within the company.
Overview
17
17
years of professional experience
Work History
Treatment Coordinator
Hohl Orthodontics
Lincoln, NE
08.2016 - Current
- Assisted in developing policies, procedures, and protocols related to patient care activities.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Provided education and resources to help patients understand their treatment options.
- Sales experience. I was very good at getting patients to schedule to start treatment after their initial consult. Our new patient conversion rate was high.
- Coordinated the delivery of care between various departments within the dental community (oral surgeons, general dentists, periodontist, endodontist, pedodontics, etc.)
- Maintained communication with healthcare providers regarding patient referrals to specialists and treatment plans.
- Participated in monthly and quarterly meetings focused on improving customer service standards throughout the office.
- Provided guidance to patients about their financial responsibility for services rendered.
- Managed patient scheduling and follow-up calls.
- Analyzed patient data to identify potential areas of improvement in overall quality of care.
- Thoroughly studied patients' x-rays to help determine best treatments for dental malalignment and conditions.
- Conducted financial consultations with patient and set up payment plans. Sent out contracts to patients for the payment plans discussed.
- Successfully achieved production goals set forth by the doctor, increasing office's overall revenue.
- Managed maintenance and was the go-to person for all the cameras, x-ray machine, and iTero scanners.
- Leader for clinical staff. We didn't have an office manager, so I was someone staff could go to before having to ask the doctor.
Scheduling Coordinator
Harre Orthodontics, LLC
Lincoln, NE
05.2012 - 07.2016
- Provided exceptional patient service by greeting them with a positive attitude and efficiently managing phone calls, appointment scheduling, and reminders.
- Responded promptly to all patient inquiries regarding availability or schedule changes.
- Developed strategies for improving efficiency within the scheduling process.
- Provided guidance to team members regarding best practices related to scheduling tasks.
- Provided reminder calls to patients prior to scheduled visits.
- Managed appointment setting, cancellations, and rescheduling for patients, enhancing customer satisfaction.
Waitress/Bartender
The Max Bar and Grill
Wayne, NE
05.2010 - 09.2011
- Prepared cocktails and other beverages by mixing ingredients
- Processed payments accurately using cash registers or POS systems.
- Developed positive relationships with regular customers through friendly conversation.
- Bussed tables as needed during peak hours.
- Served alcoholic beverages responsibly in accordance with state laws.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Stocked ice bins and coolers as needed throughout shift.
Supervisor/Editor
Western Wats
Wayne, NE
05.2008 - 05.2010
- Handled telephone calls and provided excellent customer service.
- Performed various cleaning duties.
- Administered employee sign-ins and verified identifications.
- Conducted interviews for potential hires, trained new staff members, and edited completed surveys to ensure accuracy.
- Monitored calls to maintain quality control, preventing bias or falsification of questions.
- Maintained strict confidentiality of client and staff information.
- Highly skilled in Word, Excel, and company’s program; assisted employees with computer troubleshooting.
Receptionist
Hohl Orthodontics, LLC
Lincoln, NE
05.2007 - 08.2007
- Arrive early to unlock office and get everything ready to start the day. Greets and assists patients in a positive and friendly manner. Answers telephone calls, faxes documents, schedules patient appointments, and helps with insurance forms and payment.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Assisted in other areas of the office when needed.
Education
Bachelor’s Degree - Chemistry Health Science
Wayne State College
12.2011
High School Diploma -
Pope John Catholic High School
05.2006
Skills
- Proficient in Microsoft Word
- Excel
- PowerPoint
- Outlook
- Attention to detail
- Professional etiquette and appearance
- Compassionate and committed to helping others
- Great attitude and excellent customer service skills
- Enthusiastic, friendly, and outgoing
- Highly motivated and fast learner
- Excellent organization skills
- Strong communication skills
- Dependable, hardworking, and works well with others
- Punctual and excellent time management
- Able to effectively coordinate multiple tasks in a fast-paced environment
- Patient Care Coordination
- Patient Relations
- Relationship building
- Patient Outreach and Follow-Up
- Critical Thinking Skills
Affiliations
- Hot yoga and cycling at Hotworx
- Taking my kids to all their sports/activities
- Golfing
- Drinking coffee
References
References available upon request.
Timeline
Treatment Coordinator
Hohl Orthodontics
08.2016 - Current
Scheduling Coordinator
Harre Orthodontics, LLC
05.2012 - 07.2016
Waitress/Bartender
The Max Bar and Grill
05.2010 - 09.2011
Supervisor/Editor
Western Wats
05.2008 - 05.2010
Receptionist
Hohl Orthodontics, LLC
05.2007 - 08.2007
Bachelor’s Degree - Chemistry Health Science
Wayne State College
High School Diploma -
Pope John Catholic High School
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