Anne Schroeder
Hamilton,Ohio
Summary
Detail-oriented hospitality and customer service professional supporting sales operations, event preparation, and client-facing service. Brings hands-on experience with contracts, room blocks, payment processing, deposit reminders, and team communication that helps keep meetings, groups, and guest requests on track.
Overview
19
19
years of professional experience
Work History
Sales Coordinator
Spooky Nook Sports Champion Mill Conference Center
05.2026 - Current
- Create Internal BEOs
- Attend BEO and Revenue Meetings
- Pulled group resumes weekly and emailed facility team prior to BEO meeting to ensure preparedness
- Update and email DOS weekly Amenity tracker form, wedding survey list, and inventory tracker
- Assist DOS and Site Director in facility and sales projects
- Work with SMERF Sales Manager and DOS on Conference Center and or Hotel Welcome Table
- Create Amenity Bags for clients and place them in their room before arrival
- Created and displayed signs for client meeting rooms to enhance event visibility and organization
- Email deposit due reminder
- Process payments
- Email Client Surveys
- Assisted in closing out accounts by tracking revenue items to maintain accurate financial records
- Operated retail boutique shop monthly to assist customers.
Cashier/Grocery Clerk
Kroger
Fairfield, Ohio
06.2025 - 05.2026
- Handled payment transactions efficiently to ensure customer satisfaction
- Provided correct change during cash transactions
- Issued receipts for completed transactions at checkout
- Maintained clean, organized checkout area, ensuring necessary supplies were stocked and clutter-free.
- Delivered customer service by addressing inquiries promptly and effectively.
- Resolved customer complaints, contributing to enhanced overall satisfaction.
- Rotate and stock milk and eggs daily
- Work on Top Stock Aisles daily
- Work backstock carts to the shelves weekly
- Assist Manager with added change over
Sales Coordinator
Home2 Suites Cincinnati-Liberty
Cincinnati, Ohio
06.2024 - 02.2025
- Answered phone calls, created proposals and contracts for clients to facilitate sales processes
- Collected deposits from clients to secure reservations, Post Payment Authorizations, Posted payments in the hotel sales system for accurate financial records and check out Groups and or Functions in the Hotel Sales System
- Managed email correspondence, organized and filed receipts and contracts for improved documentation
- Create Sales Folders and take care of File turnover to property
- Create functions for meetings and events that happen at the Hotel
- Entered reconciliations and posted member rewards points to ensure accurate financial tracking
Sales Coordinator
Courtyard Marriott Hamilton
Hamilton, Ohio
12.2021 - 06.2024
- Assist Director of Sales with Creating Group Room Blocks for Collegiate and Youth Sports Teams
- Coordinated functions for all hotel events, ensuring seamless execution and guest satisfaction
- Compiled and distributed BEO, daily events reports, and group resumes to hotel staff ahead of weekly BEO meeting
- Create Contracts and Sales Folders
- Collect Deposits, Post Payment Authorizations, Post Payments and check out Groups and or Functions in the Hotel Sales System
- Email Collegiate and Youth Sports teams for rooming list and food and beverage needs Send out Cut Off Reminder emails for Wedding Blocks
- Answer phone calls and transfer information to the Sales and Catering Manager and or the Director of Sales
- Email, copy, and file receipts and contracts
- Post member Reward points
- Assist General Manager when asked and work in other departments as needed
Project Coordinator Helper
Planes Inc/GWS
West Chester, Ohio
08.2021 - 11.2021
- Liaise with clients to identify and define requirements, scope, and objectives
- Make sure that clients' needs are met as projects evolve
- Communicated with client via email to provide updates and monitor progress and handle any issues that arise
- Act as the point of contact and communicate project status to other staff members
- Work with project Manager to eliminate blockers
- Coordinate project management activities, resources, equipment, and information
- Use tools to monitor working hours, plans, and expenditures
Sunglasses Sales Associate
Dillards
Liberty Township, Ohio
06.2021 - 08.2021
- Managed department activities, including receiving and stocking merchandise, to meet sales goals
- Organized and stocked shelves with new and transferred merchandise to maintain optimal product availability
- Ticketed and stocked merchandise on sales floor
- Answered customer inquiries about store and merchandise, enhancing customer experience and satisfaction
- Refer unsolved customer grievances to designated departments for further investigation
Event Staff
The Windamere Event Center
Middletown, Ohio
08.2020 - 11.2020
- Managed setup and teardown of events with event staff to ensure smooth operations
- Coordinated with DJ, caterer, and florist to ensure event needs were met
- Collaborated with event planner to execute special tasks, enhancing event experience
- Performed various tasks during events to contribute to overall success
- Direct and Answer clients' questions throughout the day of the event
Customer Care Agent
Barclays Bank
Hamilton, Ohio
06.2016 - 06.2020
- Address Customer care inquiries in a timely and accurate manner
- Provided accurate information to resolve banking and credit card customer concerns and complaints
- Managed time effectively to achieve productivity targets
- Supported clients in accessing website resources
- Applied R.I.S.E.S. framework daily to enhance personal and professional interactions.
Grocery Stocker/Dairy Clerk
Meijer
Cincinnati, Ohio
07.2007 - 05.2016
- Organize and stock shelves, racks, and cases with new and transferred merchandise
- Ticket, sign, and arrange merchandise to reach target sales
- Answer questions regarding the store and its merchandise
- Recommend, select, and help locate or obtain merchandise based on the customer needs and desires
- Refer unresolved customer grievances to designate departments for further investigation
Education
Associates of Science - Hospitality Management
Cincinnati State Technical and Community College
Cincinnati, OhioBachelor of Science - Family Studies
Miami University
Oxford, OhioSkills
- Intermediate in Microsoft Office Applications; Word, Outlook, Excel, and Power Point
- Hotel sales systems
- Payment processing
- Group resume management
- Attention to detail
Timeline
Sales Coordinator
Spooky Nook Sports Champion Mill Conference Center
05.2026 - Current
Cashier/Grocery Clerk
Kroger
06.2025 - 05.2026
Sales Coordinator
Home2 Suites Cincinnati-Liberty
06.2024 - 02.2025
Sales Coordinator
Courtyard Marriott Hamilton
12.2021 - 06.2024
Project Coordinator Helper
Planes Inc/GWS
08.2021 - 11.2021
Sunglasses Sales Associate
Dillards
06.2021 - 08.2021
Event Staff
The Windamere Event Center
08.2020 - 11.2020
Customer Care Agent
Barclays Bank
06.2016 - 06.2020
Grocery Stocker/Dairy Clerk
Meijer
07.2007 - 05.2016
Associates of Science - Hospitality Management
Cincinnati State Technical and Community College
Bachelor of Science - Family Studies
Miami University