Annemarie Arner

Customer Service Representative

DG Americas

08.2013 - Current

Developed and implemented training materials that streamlined onboarding process for new hires, increasing efficiency.
Customized support strategies for high-priority clients to ensure their specific needs were met.
Fostered lasting relationships with customers through effective communication and quick response, to escalated issues proving effective resolutions resulting in long-term loyalty and expanded client base.
Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
Assisted customers with sales needs such as inventory and shipping questions.
Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
Managed order processing and tracking to ensure timely fulfillment and accuracy.
Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Responded proactively and positively to rapid change.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Coordinated responses and resources to handle special client requests.
Coordinated with logistics department to expedite shipping for urgent customer orders.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Prepared and presented sales reports and customer profiles to upper management.
Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.