Anne Marie Brooks
Spartanburg,SC
Summary
Accomplished professional with a proven track record in business development and customer service, notably at Ashley Furniture Industries, Inc. Skilled in client account management and product merchandising, I have successfully expanded customer bases and increased sales revenue through strategic planning and relationship building. My approach has consistently enhanced client satisfaction and profitability, leveraging both hard and soft skills for optimal results. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
25
25
years of professional experience
Work History
Sales Representative
Sullivan Gifts
03.2020 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
General Manager
Ashley Furniture Industries, Inc
03.2010 - 05.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager/ Lead Interior Designer
Printer's Alley
11.1999 - 01.2011
- Presented design proposals to clients, incorporating their feedback to create a tailored final product.
- Collaborated with cross-functional teams, ensuring seamless communication and coordination throughout the project lifecycle.
- Developed creative interior design concepts to meet clients'' unique needs and preferences.
- Implemented effective time management strategies to ensure all deadlines were met without compromising quality.
- Organized client meetings to gather requirements and establish clear objectives for each project phase.
- Mentored junior designers, providing guidance on industry best practices and fostering professional growth.
- Coordinated site visits to assess existing conditions and identify potential challenges during the design process.
- Enhanced client satisfaction by delivering high-quality interior design projects within budget and timeline constraints.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
Education
Bachelor of Science - Interior Design
Campbell University
Buies Creek, NC05.1987
Skills
- Customer Service
- Business Development
- Product Merchandising
- Client Account Management
Timeline
Sales Representative
Sullivan Gifts
03.2020 - Current
General Manager
Ashley Furniture Industries, Inc
03.2010 - 05.2017
Manager/ Lead Interior Designer
Printer's Alley
11.1999 - 01.2011
Bachelor of Science - Interior Design
Campbell University