Anne Marie Calderon
Streamwood,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Office Manager
Dr. Bruce Peterson
01.2016 - Current
- Authorize insurance for patients prior to visit.
- Process insurance details for exams, glasses and contacts after patient visit.
- Order contacts for patients through the various vendors.
- Coach new hires on company processes while managing employees to achieve maximum production.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Manage office operations while scheduling appointments for patients.
Used Car Manager
McGrath Honda Of Elgin
12.2020 - 11.2023
- Managed the used vehicle process from arrival through service, detail, and repair to make the vehicle front-line ready.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained and mentored new sales team members.
- Assisted with vehicle appraisals and location of desired vehicles for purchase.
- Managed wholesale vehicles and tracked profit and loss for vehicles.
- Purchased vehicles through auctions and Car Offer to optimize customer options.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Office Manager
Revenue Storm
01.2019 - 12.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed Founders' and EVPs' calendars.
- Planned travel, domestic and international, including Visa and passport management.
- Analyzed and prepared impact survey reports, gathering information for RFPs.
Duchossois Capital Management
Executive Assistant To The CEO
07.2011 - 12.2019
- Coordinated various onsite and offsite meetings and corporate events.
- Created PowerPoint presentations and materials for internal & external meetings as well as Corporate Board Meetings.
- Scheduled appointments, meetings, training, etc. for executive staff.
- Managed political contributions and FEC filings.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Accounting
Robert Morris University - Illinois
Chicago, ILBusiness Management
Northeastern Illinois University
Chicago, ILSkills
- Automotive
- Real Estate
- New Construction
- Investment
- Consulting
- Accounting
- Food
- Retail
- Staff Management
- Office Management
- Operations Management
- Inventory Control
- Expense Reporting
- Customer Service
- Compliance Monitoring
- Microsoft Products (Word, Excel, PowerPoint, Project)
- Google Products
- SharePoint
- Salesforce
- Dealer Built
- Open Text
- Equity Touch CRM
- MultiPoint/AutoPoint
- Visio
- SmartDraw
- Teams
- JoinMe
- GoToMeeting
- Zoom
- Advanced Desktop Reporting
- Quicken
Timeline
Used Car Manager
McGrath Honda Of Elgin
12.2020 - 11.2023
Office Manager
Revenue Storm
01.2019 - 12.2019
Office Manager
Dr. Bruce Peterson
01.2016 - Current
Duchossois Capital Management
Executive Assistant To The CEO
07.2011 - 12.2019
Accounting
Robert Morris University - Illinois
Business Management
Northeastern Illinois University
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