Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Ferguson

Olathe,KS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Motor Carrier Compliance and Driver Risk Health and Safety Specialist

United Parcel Service, UPS
08.2020 - Current
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Led training sessions for new employees, fostering a positive work environment and strong teamwork.
  • Reached out to management over the United States for issues with their drivers not being compliant
  • Weekly meetings with our vendor partner for system we used for Motor Vehicle Records and any changes/issues we might have
  • Provided updates and data to management teams daily
  • Developed strong relationships with clients, providing excellent customer service and support.
  • Assisted in the development of policies and procedures to improve overall operations quality.

Merchandiser

Pepsico
03.2019 - 06.2020
  • Coordinated special events or promotions within the store environment, creating excitement around featured products or limited-time offers.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.

Automotive and General Claims Representative

ESIS Inc
08.2016 - 09.2018
  • Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
  • Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
  • Maintained accurate and up-to-date records of claim information for future reference.
  • Generated, posted and attached information to claim files.
  • Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Demonstrated expertise in interpreting policy language accurately, leading to better-informed decisions on coverage application during claims evaluation.
  • Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
  • Worked productively in fast-moving work environment to process large volumes of claims.

Assistant Store General Manager

Northern Tool and Equipment
03.2014 - 08.2016
  • Fostered a culture of continuous improvement by encouraging staff input on operational enhancements and implementing best practices across the organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
  • Built a high-performing team by recruiting top talent, fostering a positive work environment, and promoting professional growth opportunities.

Office Claims Representative

Farmers Insurance
12.2011 - 03.2014
  • Expedited resolution of disputed claims through clear communication and negotiation with all parties involved.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Assisted clients in understanding their coverage options while guiding them through the often complex process of submitting an insurance claim.
  • Reduced processing time for complex cases by conducting thorough investigations and gathering necessary information promptly.


Team Leader

Target Corporation
02.2007 - 12.2011
  • Managed staff of up to seven team members
  • Optimized resource allocation by assigning tasks according to individual skills and expertise, maximizing overall efficiency within the team.
  • Streamlined communication between cross-functional departments to ensure seamless execution of projects.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked well in a team setting, providing support and guidance.
  • Identified issues, analyzed information and provided solutions to problems.
  • Applied effective time management techniques to meet tight deadlines.

Education

Bachelor of Science - Business Administration And Management

Emporia State University
Emporia, KS
05.2006

Associates in Management -

Johnson County Community College
Overland Park, KS
05.2004

Skills

  • Team building
  • Project Planning
  • Analytical and Critical Thinking
  • Team Management
  • Teamwork and Collaboration
  • Self-Directed

Timeline

Motor Carrier Compliance and Driver Risk Health and Safety Specialist

United Parcel Service, UPS
08.2020 - Current

Merchandiser

Pepsico
03.2019 - 06.2020

Automotive and General Claims Representative

ESIS Inc
08.2016 - 09.2018

Assistant Store General Manager

Northern Tool and Equipment
03.2014 - 08.2016

Office Claims Representative

Farmers Insurance
12.2011 - 03.2014

Team Leader

Target Corporation
02.2007 - 12.2011

Bachelor of Science - Business Administration And Management

Emporia State University

Associates in Management -

Johnson County Community College

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Christopher Ferguson