Anne Marie Cooke
Riva,MD
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
11
11
years of professional experience
Work History
Secretary/Dispatcher
Eagle Door Retail & Maintenance
College Park, MD
10.2021 - Current
- Create invoices in QuickBooks and send them to the customers.
- Ensure the customer is being billed for the correct time and materials used on any given job.
- Input and assign all new incoming work orders.
- Send follow-ups with what the tech did to complete the job.
- Answer phones and answer any questions the customers may have.
- Input and report new jobs into the job tracking system.
- Ensure the techs have all tools and materials needed for the day.
Assistant Store Manager
Home Goods
Columbia, MD
06.2013 - 10.2021
- Managed all aspects of the store, with special attention to the merchandise presentation on the sales floor.
- Assist with the overall operations of the store, including merchandise presentation, front-line operations, maintenance, and human resources.
- Ensured a high level of customer service.
- Ensured policies and procedures were followed at all times.
- Maintained the store budget and recommended changes when needed.
- Career development for full-time and part-time employees.
- Allocated work assignments.
- Associate scheduling.
- Collaborated with Loss Prevention to ensure that all policies and procedures were followed to reduce loss and ensure safety.
- Supervised cash handling processes to ensure accuracy of transactions.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
Education
High School Diploma -
Parkdale High School
Riverdale, MD06-1986
Skills
- Supply Ordering
- Supply Restocking
- Customer Service
- Meeting Coordination
- Payroll Administration
- Expense Tracking
- Report Writing
- Database Maintenance
Timeline
Secretary/Dispatcher
Eagle Door Retail & Maintenance
10.2021 - Current
Assistant Store Manager
Home Goods
06.2013 - 10.2021
High School Diploma -
Parkdale High School
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