Chief Operations Officer
Upstate Veterinary Specialties
11.2021 - Current
- Supports business growth through strategic planning and process development.
- Meets customer service standards and expectations consistently by effectively communicating and actively listening.
- Streamlines company processes and procedures.
- Makes decisions with a broad and positive impact on security management operations.
- Establish and maintain strong relationships with customers, vendors, and strategic partners.
- Oversees business-wide changes to modernize procedures and the organization.
- Devises and presents business plans and forecasts to the ownership board.
- Represents the organization at industry conferences and events.
- Monitors key business risks and steers risk management efforts.
- Collaborates with legal, accounting, and other professional teams to review and maintain compliance with regulations.
- Analyzes industry trends and tracks competitor activities to inform decision-making.
- Creates succession plans to provide continuity of operations during leadership transitions.
- Directs technological improvements, reducing waste and business bottlenecks.
- Formulates and executes strategic initiatives to improve product offerings.
