Anne Marie Ferry
Facilities Manager
Vernon,CT
Summary
Hardworking, knowledgeable, highly organized and detail-oriented Facility Manager bringing 15+ years of experience in client relations, maintenance oversight and providing technical expertise to stake holders, clients and occupants. Motivated leader with excellent relationship-building and decision-making abilities. Accomplished in meeting budget requirements, minimizing downtime and leading successful maintenance teams. Knowledgeable about leading inspections, planning updates and directing projects. Offering a proven aptitude for proactive issue resolution and enforcement of safe practices among personnel. Smoothly runs preventive maintenance programs and special projects. Organized supply manager and analytical problem solver. Desiring a full-time, permanent role with room for advancement that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
11
11
Certifications & Trainings
Work History
Facilities Manager
CBRE
06.2017 - Current
- Responded to building emergencies and managed repairs.
- Investigated problems and determined appropriate remedies.
- Controlled expenses to meet budget requirements.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Supervised staff of up to 10 in day-to-day activities.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Created management reports outlining important facility statistics.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Drove continuous improvement of processes and systems operation.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Interviewed, hired and trained qualified maintenance employees.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Conducted monthly inspections of facility grounds, external structure, systems, and equipment.
- Maintained facility grounds, equipment and safety compliance.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Prepared reports and schedules with accuracy.
- Ordered, maintained and distributed supplies and inventory.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Reviewed and oversaw construction and renovation projects.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Oversaw annual budget to handle supply, labor and maintenance needs.
Facilities Manager
CT Humane Society
06.2014 - 10.2016
- Responded to building emergencies and managed repairs.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Investigated problems and determined appropriate remedies.
- Controlled expenses to meet budget requirements.
- Supervised staff of up to 10 in day-to-day activities.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Interviewed, hired and trained qualified maintenance employees.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.
- Maintained facility grounds, equipment and safety compliance.
- Prepared reports and schedules with accuracy.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Reviewed and oversaw construction and renovation projects.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Oversaw annual budget to handle supply, labor and maintenance needs.
Property Manager
Taymil Partners
06.2011 - 11.2012
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Administered operations to handle needs of more than 300 tenants across 200+ property units.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Responded to Common Area Maintenance (CAM) inquiries.
- Completed annual rent calculations using housing database software.
Construction Coordinator
Hoffman Enterprises
11.2006 - 02.2010
- Kept projects on schedule and within budget while serving as project leader.
- Held construction progress and regular status meetings with project team.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Consulted with clients to define objectives and develop scopes.
- Supervised day-to-day activities of multiple-person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
- Attended numerous on-site meetings with subcontractors and clients per month.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Provided feedback to workers on job performance and safety procedures.
- Developed and maintained positive relationships with clients and other stakeholders.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Sourced suppliers and purchased necessary materials for work.
- Communicated with stakeholders on job milestones.
Project Estimator
Paul Davis Restroration
09.2005 - 06.2006
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
- Identified areas for cost saving to help increase profitability and lower client costs.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Analyzed buildings to prepare estimates for repair work.
- Analyzed designs and performed accurate cost analysis.
- Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Analyzed plans and specifications to identify scope and cost of projects.
- Prepared bids and proposals to submit to clients and secure new business.
- Attended project meetings to provide updates and insights on project costs.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Evaluated subcontractor bids to obtain best value for projects.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Conducted site visits to gather information and data on project locations, infrastructures and conditions.
- Monitored project progress to identify and address changes in project scope or budget.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Determined budgets for prospective projects to plan for future expenditures and utilize resources wisely.
- Readied and presented cost reports to keep stakeholders informed of job progress.
Renovation Specialist/Consultant
Hopmeadow Associates
12.2003 - 02.2005
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Associate of Science - Architectural & Civil Engineering
Porter & Chester Institute
WethersfieldAssociate of Science - General Studies
Manchester Community College
Manchester, CTAssociate of Arts - Commercial Photography - Advertising & Graphic Art
New England School of Photography
Boston, MA06.2000
Skills
- Self-Motivated & Pro Active Facility & Project Manager
- Facility Operations & Oversight, Maintenance & Repairs of Commercial & Industrial Spaces
- Scheduling, Planning & Budgeting Reduced budgetary spending yearly by negotiating contracts and sourcing new vendors/contractors
- Out of the Box Problem-Solving & Decision Making
- Managed in-house moves as well as building to building moves consisting of 400 people and FFE Maintained database and floorplans to coincide with moves and changes to headcount
- Interpersonal Communication as well as Written & Verbal Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Multitasking Abilities with Attention to Detail
- Microsoft Software Proficiency as well as Adaptive, GRMS, SI7 and other software applications including client specific
Affiliations
American Legion
Moose lodge
Certification
- Facilities Manager Certification, CBRE - August 8, 2018
- Standards of Business Conduct Certification - Yearly
- Understanding Affirmative Action & Mgmt. Roles
- Cyber Security & Safeguarding Data - Yearly
- Arc Flash Training - Yearly
- Asbestos Awareness Training - Yearly
- Hand and Power Tools Training - Yearly
- Ladder Safety: 01, 02, 03 Training - Yearly
- Respiratory Protection Training - 2021
- Machine Guarding - 2021
- Slip, Trips, and Falls - 2021
Fields of Interest
Facilities Management
Move/Space Management
Property Management
Construction/Project Management
Commercial / Residential Remodels & Renovations
Timeline
Facilities Manager
CBRE
06.2017 - Current
Facilities Manager
CT Humane Society
06.2014 - 10.2016
Property Manager
Taymil Partners
06.2011 - 11.2012
Construction Coordinator
Hoffman Enterprises
11.2006 - 02.2010
Project Estimator
Paul Davis Restroration
09.2005 - 06.2006
Renovation Specialist/Consultant
Hopmeadow Associates
12.2003 - 02.2005
Associate of Science - Architectural & Civil Engineering
Porter & Chester Institute
Associate of Science - General Studies
Manchester Community College
Associate of Arts - Commercial Photography - Advertising & Graphic Art
New England School of Photography