Anne Marie Gainey
Indian Trail,North Carolina
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Offering 20 years of related experience.
Overview
22
22
years of professional experience
Work History
Warranty Administrator
Infiniti Of Charlotte
02.2005 - Current
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Gathered paperwork and contacted customers to book appointments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted payments to accounts and maintained records.
Head Server
Boardwalk Billy's Raw Bar & Ribs
06.2002 - 03.2005
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Ensured compliance with health regulations by conducting regular inspections of serving areas and enforcing proper hygiene practices among staff members.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Managed food resources, memorized orders, and coordinated customer service.
- Stayed up-to-date on menu changes to help customers make food choices.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Batavia High School
Batavia, NY06.1999
Skills
- Warranty Management
- Policy Management
- Technical knowledge
- Compliance Monitoring
- Paperwork Processing
- Recordkeeping skills
- Microsoft Office
- Sales Support
- Appointment booking
- Software Applications
- Automotive Industry Expertise
- Account updating
- Report Generation
- Staff Training
- Active Listening
- Brand representation
- Coordination
- Team Development
- Problem-solving abilities
- Critical Thinking
- Filing
- Money handling abilities
- Customer Relationship Management (CRM)
- Spreadsheets
- Live chat support
- Dispute Resolution
- Problem Resolution
- Payment Processing
- Clerical Support
- Customer Service
- Computer Proficiency
- Claims Processing
- Operational Efficiency
Timeline
Warranty Administrator
Infiniti Of Charlotte
02.2005 - Current
Head Server
Boardwalk Billy's Raw Bar & Ribs
06.2002 - 03.2005
High School Diploma -
Batavia High School
Similar Profiles
Stephen DanylaStephen Danyla
Tire and Lube Technician at Infiniti Of CharlotteTire and Lube Technician at Infiniti Of Charlotte
Rafael PeñaRafael Peña
Service Advisor, Inventory Manager, Salesperson at Infiniti of Charlotte,Service Advisor, Inventory Manager, Salesperson at Infiniti of Charlotte,
Justin RippleJustin Ripple
Tack Welder at InfinitiTack Welder at Infiniti