Annemarie Gonzalez
Siloam Springs,AR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
ACCOUNT SUPPORT ANALYST II
J.B Hunt Transportation Services
10.2022 - Current
- Established new sales-owners with designated R&R (Receivables & Revenue), PSA (Pricing Support Analyst), and Pricing team within Dynamics.
- Audited daily reports consisting of 150,000+ BTCs, i.e., daily BTC audit, Mass BTC updates, and 170+ ISP (Integrated Sales Plus) Accounts to ensure correct assignments.
- Tracked changes in weekly National DOE/FCA prices while simultaneously implementing changes for Enterprise, DCS, CAD, and Dray fuel.
- Communicated between internal departments investigating fuel discrepancies with pre-existing customers to determine root cause.
- Expanded knowledge within Microsoft Excel through shortcuts and formulas.
- Completed Dynamics requests by collecting proper documentation, approvals, and verifying rates within Fuel Foundations, JB 360 and Rates online.
- Performed internal accessorial audits making changes where necessary in order to decrease loss of revenue and discrepancies via billing.
ACCOUNTS RECEIVABLE ANALYST II
J.B Hunt Transportation Services
09.2021 - 10.2022
- Analyzed aging reports for specified National Accounts, i.e., Motts, Henkel, Smucker's, etc. to identify trends and patterns causing missed collections.
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
- Contacted internal and external parties to obtain documentation to support invoices and claims on weekly basis.
- Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements within team organization.
ACCOUNTS RECEIVABLE ANALYST
Pam Transportation Services Inc.
06.2020 - 09.2021
- Performed targeted collections on past due accounts aged over 60 days.
- Maintained approximately 100 to 120 accounts to ensure payment is being received and applied appropriately within agreed payment terms on weekly basis.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Reviewed time and attendance records to identify billable items.
- Responded to inbound inquiries regarding accounts and payments.
- Input financial data and produced reports using Excel and AS400 Programming.
- Reconciled accounts to resolve variances with Customer, i.e., providing and requesting supporting documentation.
MEDICAL REVIEW ANALYST
Pam Transportation Services Inc.
10.2018 - 06.2020
- Identified and adhered to DOT Medical Regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Communicated with immediate medical concerns to ensure consistency of safe DOT Mandated Drivers on road.
- Managed billing calendar for Physicals and submitted payment requests.
- Reviewed approximately 150 DOT Physicals weekly and medical records for completeness, and filed records in accordance to DOT regulations.
- Assisted in renewing 70-90 DOT Medical card expirations on monthly basis, and filed in accordance to State's submission requirements.
- Adhered to all facility, company and legal guidelines.
- Developed rapport with coworkers to maintain efficiency.
VETERINARY ASSISTANT AND ASSISTANT MANAGER
McDowell Animal Clinic
09.2015 - 10.2018
- Scheduling appointments for clients.
- Responsible for balancing cash register both timely and accurately.
- Assisting in management of inventory.
- Engaging in conversation and welcoming clients to clinic.
- Assisting Veterinarian during surgeries.
- Maintaining clean clinic, i.e., Sterilizing medical equipment, surgery and exam room, laundry.
- Ensuring data is properly and accurately entered into Excel spreadsheets.
- Communicating effectively with clients when providing post-surgical instructions on behalf of Veterinarian.
- Assisting veterinarian with off-site medical procedures, i.e., Perform testing on cattle, i.e., Brucellosis Testing.
- Creating invoices, surgical calendars, consent forms, etc.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
HOSTESS, CASHIER, SERVER
Smokin' Joe's Ribhouse
01.2014 - 10.2017
- Responsible for balancing cash registers both timely and accurately, batching finances on weekly basis and exporting additional funds to bank.
- Engaging in conversation.
- Providing exceptional customer service to ensure customer feels valued.
- Managing Inventory Providing service up to 15 tables during peak hours.
- Responsible for taking to-go orders over phone and verifying accuracy of orders.
- Placing catering orders for pick-up and delivery.
SALES ASSOCIATE
Old Navy
04.2013 - 01.2014
- Managing transactions, running cash register during peak hours.
- Providing exceptional customer service to ensure customer feels valued.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Bentonville High School
Bentonville, AR01.2016
Skills
- Data Collection
- Relationship and team building
- Research and due diligence
- Customer Service Skills
- Detail-oriented
- Computer Skills
- Phone Etiquette
- Microsoft Word, PowerPoint, and Excel
- Aging reports analysis
- Strong client relations skills
Accomplishments
Completed Veterinary Assistant Apprenticeship program offered at Bentonville High School.
Timeline
ACCOUNT SUPPORT ANALYST II
J.B Hunt Transportation Services
10.2022 - Current
ACCOUNTS RECEIVABLE ANALYST II
J.B Hunt Transportation Services
09.2021 - 10.2022
ACCOUNTS RECEIVABLE ANALYST
Pam Transportation Services Inc.
06.2020 - 09.2021
MEDICAL REVIEW ANALYST
Pam Transportation Services Inc.
10.2018 - 06.2020
VETERINARY ASSISTANT AND ASSISTANT MANAGER
McDowell Animal Clinic
09.2015 - 10.2018
HOSTESS, CASHIER, SERVER
Smokin' Joe's Ribhouse
01.2014 - 10.2017
SALES ASSOCIATE
Old Navy
04.2013 - 01.2014
High School Diploma -
Bentonville High School