Anne Marie Huff
Appointment Setter/Sales/Telemarketer
Baldwin,NY
Summary
Dynamic and focused professionalism with extensive experience in client engagement and lead generation, notably more recently with Acrisure/Bender Insurance Agency of almost 24 years of enthusiastic service.
Excelled in cold-calling and building customer rapport and emails significantly enhancing client base and satisfaction.
A positive minded, out going, vibrant, flexible, over-achiever who demonstrates a strong work ethic, dependability, persistence, empathy and excellent communication skills to secure pertinent information as well as potential clients and ultimately appointment setting.
Excellent data entry information pertinent to future appointments gathered from potential clients.
Excellent client outreach.
Team player with willingness to learn.
Overview
46
46
years of professional experience
Work History
Client Outreach/Appointment Setter/Telemarketer
Acrisure Insurance Agency/Bender Insurance Agency
09.2000 - 08.2024
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received my in-bound calls and initiated out-bound daily calls to introduce customers to our company with goal of obtaining an appointment for the Brokers.
- Screened potential customers to determine interest and requirements for products and services of company.
- Acted as first point of contact and set appointments for prospective clients.
- Used provided cold call list or leads to sort, organize
- and prioritize before making outbound calls to potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Entered daily data in computer systems.
- Communicated with management to provide feedback on the value and productiveness of certain leads and also the appointment setting process.
- Adapted quickly to changes in company processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of call and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay if I received it in error.
- Organized, maintained and updated information in computer databases.
- Answered calls, took messages, and transferred calls to correct individuals if I received in error.
- Addressed client inquiries and updated database information.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- At times, in the past, assisted in training new Appointment Setters .
- Communicated with clients, and updated client records.
- Handled complaints and questions, and re-directed calls to management.
- Increased appointment setting success by developing targeted from call list.
- Scheduled appointments for brokers with potential customers.
- Gathered information relevant to potential clients, strengthening the overall quality of outreach efforts.
- Maintained detailed records of all appointment setting activities in database.
- Prioritized tasks without compromising quality of service.
- Answered calls, took messages, and transferred calls to correct individuals as received.
- Managed call volume daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Delivered sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Qualified leads and set up customer appointments for outside sales team.
- Asked pertinent questions to understand customer requirements.
- Provided exceptional customer service by actively listening to clients'' concerns and directing to the appropriate team.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Built relationships with customers using discernment, empathy and active listening skills.
- Supported fellow team members by offering encouragement and tried strategies that I had used.
- Called prospective customers in designated market area to qualify leads.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
- Recorded contact information of potential customers in internal database.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Recorded and updated customer information in online systems.
- Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
- Adapted communication style to match customer preferences, increasing rapport and trust.
- Improved call script effectiveness, leading to more engaging and persuasive conversation with prospects.
- Increased repeat business by effectively cross-selling related products during customer interactions.
- Fostered positive team environment by sharing best practices in telemarketing strategies and techniques.
- Overcame objections using friendly, persuasive strategies.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Documented prospect interactions and transactions, maintaining accurate records.
- Sent and logged emails to prospects to give information on the company.
- Learned computer programs for my position when implemented.
Dental Sales Representative, Telemarketing
Spencer Mead Dental/Darby Group Companies
05.1988 - 10.1999
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Provided feedback from customers to management.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Participated in trade shows and conferences to network and generate leads.
- Many times exceeded or met sales targets .
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Managed portfolio of all accounts, ensuring they received exceptional service.
- Built relationships with customers to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, discerning, empathetic and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment.
- Worked with team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved or exceeded company-defined sales quotas often.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers via phone and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended sales meetings and sales trainings.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feeedback to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Contributed to sales and brand promotion.
- Developed, maintained and utilized diverse client base.
- Trained new employees as requested.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
- At times heavy cold calling.
Registered Dental Hygienist
Various
07.1978 - 04.1988
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Performed dental radiographs for accurate diagnosis and planning of treatments.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
- Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
- Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
- Utilized ultrasonic scaling devices to efficiently remove plaque and calculus buildup from teeth surfaces.
- Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Improved patient oral health by providing thorough dental cleanings and assessments.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff.
- Applied preventive materials such as fluoride varnishes or sealants to protect teeth from decay or sensitivity issues.
- Screened patients for signs of oral cancer during routine examinations, promoting early detection and intervention when necessary.
- Educated patients on proper oral hygiene techniques for optimal dental health and prevention of future issues.
- Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
- Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
- Capably performed prophylaxis in absence of periodontal disease or gingivitis.
- Cared for patients with special needs in hospital setting.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Carried out advanced dental cleaning services.
- Interpreted patients dental radiographs without diagnosis.
- Assisted dentists in various procedures, ensuring efficient and successful treatment outcomes.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Educated patients on oral hygiene and care to prevent future dental issues.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Took and interpreted X-rays to identify cavities, impacted teeth and other dental issues.
- Administered topical anesthetics to patients' gums to prepare areas being worked on.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Polished patients' teeth to remove surface stains.
- Conducted patient interviews and gathered patient medical and dental histories, adding to dental charts.
- Educated patients on proper oral hygiene and provided instructions for brushing, flossing and other preventive care.
- Correctly administered local anesthetic and adjunctive therapies such as fluoride treatments and irrigation.
- Worked in private practice in various specialties as well as a hospital private practice and clinic setting.
Education
Associate of Science - Dental Hygiene
SUNY At Farmingdale
Farmingdale, NY06-1978
Skills
- Cold-calling
- Phone etiquette expert
- Empathy and patience
- Customer rapport
- Setting appointments
- Data entry expert
- Qualifying new leads
- Relationship-selling skills
- Email management
- Recordkeeping expertise
- Dependability
- Customer Satisfaction
Timeline
Client Outreach/Appointment Setter/Telemarketer
Acrisure Insurance Agency/Bender Insurance Agency
09.2000 - 08.2024
Dental Sales Representative, Telemarketing
Spencer Mead Dental/Darby Group Companies
05.1988 - 10.1999
Registered Dental Hygienist
Various
07.1978 - 04.1988
Associate of Science - Dental Hygiene
SUNY At Farmingdale
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