Anne Marie Jimenez
Chicago,IL
Summary
Obtained 15+years of various professional skills, a reliable and versatile individual looking for a full-time position to continue my career in leadership-oriented management. I possess a strong knowledge in customer service, management , healthcare , sales , financial services , marketing and travel industry. I have great communication skills and present a friendly and professional demeanor. I am excellent in multi tasking and exceeding and completing goal expectations and deadlines. I have demonstrated the ability to lead my teams to success by coaching and communication.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Operations professional with solid track record in managing and optimizing practice functions. Recognized for fostering collaborative team environments and driving operational improvements. Known for adaptability and reliability, with expertise in resource management and strategic planning.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Practice Manager of Operations
Imagen Dental Partners
02.2024 - Current
- Established performance metrics to evaluate team efficiency and identify areas for improvement.
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
- Coordinated staff training and development programs for improved workforce productivity.
- Spearheaded quality improvement initiatives to enhance patient care standards across the practice.
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
- Facilitated interdepartmental communication for seamless information sharing between clinical teams and administrative staff members.
Practice Administrator
Arborview oral and facial surgery
07.2021 - Current
- Developed and implemented practice policies and procedures to ensure compliance with applicable laws and regulations.
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
- Managed daily operations of the practice, including scheduling appointments, processing payments, and maintaining records.
- Analyzed financial data to identify areas of improvement in cost control initiatives.
- Implemented strategies to reduce overhead costs while increasing revenue sources.
- Created monthly reports detailing practice metrics such as appointment volume, no-shows, collections.
- Oversaw recruitment efforts for new employees and provided onboarding training sessions.
- Monitored employee attendance records and maintained time off requests and approvals accordingly.
- Reviewed contracts for vendors providing services or products related to the practice operations.
Practice Manager
Elite Dental Partners
09.2018 - 06.2021
- Provide management support to a DSO office , support doctors and staff with daily office operations with focus towards employee engagement and revenue cycle management(Billing, collections etc...) Respond to clinical and operational concerns, provide ongoing feedback, coaching, training and reviews for team members within the practice.
- Review and submit monthly financial reporting to the support office and serve as the point person in the office.
- Maintained financial records, including billing and accounts receivable and payable.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
Brand Sales Manager
Estee lauder companies
07.2017 - 08.2018
- Worked for a large corporate company Estée Lauder companies Nordic.
- Managing 3 major cosmetic brands Bobbi Brown , La Mer and Jo Malone London.
- My main responsibilities are sales and reaching the sales goals for the 3 brands
- I did store visits in 3 countries and coached, motivated sales personnel and did store events to increase sales and interaction with customers
- I tracked sales and reported back to the company with daily weekly and monthly sales numbers of all 3 brands in Nordic
- Recruiting and schedule management of 15 sales associates.
- Analyzed sales figures and developed action plans to improve performance of regional stores.
- Collaborated with marketing team to develop promotional campaigns for new product launches.
- Monitored inventory levels, analyzed stock movement data and adjusted orders accordingly.
- Evaluated effectiveness of existing distribution channels and identified opportunities for improvement.
Business Assistant
Heartland Dental Inc
03.2015 - 04.2017
- A large DSO company that delivers the highest quality dental care and experience to its communities.
- Performed administrative duties in a high functioning and fast paced office
- Managed multi line phone system, handled important medical and dental documents and serviced all patients with quality care and customer service.
- Obtained superior support and continuing education from Heartland to develop personal growth and success in the practice as a business assistant.
- Presented large treatment plans to patients and was able to successfully schedule and obtain payments to increase revenue.
Treatment and Financial Coordinator
ABC Dentistry
04.2010 - 03.2015
- A pediatric and adult group dental practice
- A treatment coordinator that supports the doctor and clinical team with all administrative duties from scheduling, presenting diagnosed treatment plans, corresponding with multiple insurance companies to coordinate and get pre approvals for treatment.
- Manage multi line phone system, registering all patients and offer all help and support in person and on phone calls
- Prepare correspondence between doctors and specialist, and make follow up calls to ensure continuing care is followed through.
- Managed patient scheduling, appointment reminders, and follow-up calls.
Education
No Degree - Business Communication
College of Dupage,
Glen Ellyn 02-1996
High School Diploma -
St Anne
Copenhagen , Denmark 08.1992
Skills
- Communication Skills
- Leadership
- Computer Skills
- Critical thinking and problem
- Solving
- Effective Time Management
- Customer service
- Active Listening
- Referral Management
- Policy and Procedure Development
- Workflow Management
- HIPAA and OSHA Regulations
- New Hire Training
- Bookkeeping
- Sales Tracking
- Operational efficiency
- Staff development
Accomplishments
- Supervised team of 15 staff members.
- Increased Revenue by treatment plan presentations and case acceptance.
- Improved AR by 75%
Certification
- CPR Certified
Languages
Danish
Native or Bilingual
Timeline
Practice Manager of Operations
Imagen Dental Partners
02.2024 - Current
Practice Administrator
Arborview oral and facial surgery
07.2021 - Current
Practice Manager
Elite Dental Partners
09.2018 - 06.2021
Brand Sales Manager
Estee lauder companies
07.2017 - 08.2018
Business Assistant
Heartland Dental Inc
03.2015 - 04.2017
Treatment and Financial Coordinator
ABC Dentistry
04.2010 - 03.2015
No Degree - Business Communication
College of Dupage,
High School Diploma -
St Anne
References
References Birgitta Salomonson from Allyu Spa Birgittahsalomonsson@gmail.com 630-715-2530
Norecia Williams 847-971-5672
Dr. Asle Klemma from Heartland Dental 630-606-2395
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