Summary
Overview
Work History
Education
Skills
Timeline
Generic
ANNEMARIE JOHNSON

ANNEMARIE JOHNSON

Summary

With 22 years of professional writing experience, including 5 years in journalism, I offer a wealth of expertise. As an author of 50+ books, my skills in writing, literature, and reading are exceptional. My time at Rowan College for Business Management has honed my communication, learning, and listening abilities. Additionally, my recent work in the retail industry since 2019 has provided valuable customer service experience.

Overview

12
12
years of professional experience

Work History

Shift Lead Supervisor

Wendy's
11.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Promoted a positive work environment through open communication and effective conflict resolution strategies.
  • Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
  • Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Writer for Magazine

Hood Politics Magazine
01.2022 - Current
  • I work for Hood Politics Magazine as a full-time writer and storyteller
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Interviewed individuals by phone, video chat and in-person to write news stories.
  • Generated ideas for new content series or formats based on audience interests and market trends.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
  • Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
  • Brainstormed ideas to create useful content for clients.
  • Developed engaging articles for online publications, resulting in increased readership and social media shares.
  • Created content for websites and online publications.
  • Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.

Author

Self-Employed
01.2013 - Current
  • I've written over fifty plus books, done interviews, been in magazines and sold books all over the world
  • Built a loyal following through engaging author-reader interactions at book signings, speaking engagements or online platforms.
  • Developed captivating storylines and characters, resulting in increased book sales and positive reader feedback.
  • Overcame writer''s block with creative problem-solving techniques that led to breakthroughs in plot development or character creation.
  • Gathered inspiration from personal experiences or current events to create relatable and thought-provoking content.
  • Conducted extensive research to enrich the authenticity and depth of written works, providing a more immersive experience for readers.
  • Enhanced manuscript quality through meticulous editing, proofreading, and revising for clarity and readability.
  • Promoted published works through social media platforms, author website updates, email newsletters, and blog posts.

Assistant Manager

Dunkin Donuts
01.2021 - 01.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Retail Sales Associate

Rainbow Shops
05.2019 - 05.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Greeted customers and provided outstanding customer service.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Implemented feedback from customer surveys to enhance shopping experience.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Service Cashier

Family Dollar
01.2019 - 01.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Set up new sales displays each week with fresh merchandise.

Education

Associate of Arts - Business Management

Rowan College Of South Jersey
Vineland, NJ
04.2025

High School Diploma -

BRIDGETON HIGH SCHOOL
Bridgeton, NJ
07.2021

Skills

  • Creative writing
  • Literature comprehension
  • Critical reading skills
  • Strong interpersonal communication skills
  • Focused skill development
  • Attentive listener
  • Service excellence
  • Customer service focus
  • Workplace safety
  • Employee training
  • Team motivation
  • Positive attitude
  • Problem-solving
  • Strong verbal and written communication
  • Team leadership
  • Strategic thinking
  • Verbal and written communication
  • Creative problem solving
  • Cash handling
  • Team collaboration and leadership

Timeline

Shift Lead Supervisor

Wendy's
11.2023 - Current

Writer for Magazine

Hood Politics Magazine
01.2022 - Current

Assistant Manager

Dunkin Donuts
01.2021 - 01.2023

Retail Sales Associate

Rainbow Shops
05.2019 - 05.2022

Customer Service Cashier

Family Dollar
01.2019 - 01.2021

Author

Self-Employed
01.2013 - Current

Associate of Arts - Business Management

Rowan College Of South Jersey

High School Diploma -

BRIDGETON HIGH SCHOOL

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