ANNEMARIE KLIMEK

Highly effective leader with 30 years demonstrated success in leading operations in both corporate and non-profit organizations. Effective in leading people through growth, change and transition, and expertise in professional assessment, coaching, training, and performance management. Respected for compassionate and collaborative leadership and employee growth mindset with strengths in motivating high performance cultures and hiring and developing great talent. Proven skills in managing projects and organizational initiatives, demand engagement, risk management, communications planning, scope/timeline/budget management, and managing product development. Thorough knowledge of services operations and processes, designing career tracks, KPIs, training plans, and comp & rewards structures. Success in organizing workforce to optimize profitability, efficiency, and quality of services. Many years of effectively owning work group and project budgets (up to $21M), P&Ls, and forecasts, reporting financials, and consistently exceeding performance metrics (e.g., budgets, margin, utilization, retention). Strong communication skills and ability to build excellent partnerships with colleagues, clients, and vendors enabling constructive problem-solving, quick decisions, and new business development opportunities.

• Medtronic [Contractor], Program Manager – US Facilities Operations, 04/2010 – current, Define and implement new US AV tiered support process, freelancers engagement model, and conference room and office AV standards. Created and distributed user survey to collect data about current state of AV equipment and support. Leading new tiered support project team to design process and tools, migrate to ServiceNow, create troubleshooting guides and knowledge articles, and provide training and change management. Deploying consistent room and office AV standards and researching freelancers engagement solutions.
• Medtronic [Contractor], Sr. Program Manager – IT Release and Change Management, 04/2010 – current, Perform full range of responsibilities for multiple IT projects simultaneously, adhering to demand management, change management, and Medtronic PM systems and policies. Defined/managed production release cycles and cutover weekends; owner of infrastructure releases. Led cross-functional project teams, created and managed budget, plans, and stakeholder communications. Implement Release Team objectives, ensuring individual and team goals supported Medtronic Global IT goals.
• Medtronic [Contractor], Project Manager – Collaborative Technologies, 04/2010 – current, Performed full range of responsibilities with primary ownership of implementing high definition and immersive video conference solutions across Medtronic sites globally.
• Fishbowl Solutions, Director of Operations & Finance, 10/2016 – 01/2017, Performed operations audit and launched plan for changes to delivery services practices in order to improve profitability of services and align rewards with organizational goals. Reduced telecommunications and collaborative technologies costs by more than $25,000. Improved utilization model to increase first year profitability of delivery services more than $275,000.
• Harbinger Consulting Group (HCG), Managing Director/VP Operations & Professional Services, 03/2008 – 05/2010; consulted 02/2012 – 04/2012, Responsible for overall performance, including employee relations, securing and managing partner and vendor relationships, and directly managing day-to-day operations, professional services, and marketing. Analyzed reports, allocated resources, held teams accountable to goals, created forecasts and budgets. Created compensation and rewards plans, client loyalty/volume pricing program, and commission structure. Designed and facilitated tech days, trade shows, and training events; executive sponsor for HUGmn. Determined new education product needs, designed education roadmap and content, and edited CBT videos.
• Personnel Decisions International (now Korn-Ferry), Director, Global Operations (Consulting, Client Services), 11/2004 – 10/2007, Member of Global Operations Leadership Team and functional leader for US, EMEA, and APAC operations. Managed and trained regional operations managers and program managers (US, Europe); indirectly managed 23 operations managers and almost 100 other project management, customer service, and inside sales roles. Managed P&L, BU budgets and forecasts, utilization goals, and KPIs for multiple work groups. Planned and facilitated global conferences, conducted core training and team-building activities. Partnered with GMs on new site openings or relocations, overseeing build-out and onboarding staff.
• Personnel Decisions International (now Korn-Ferry), Operations Manager – Twin Cities Operations, 01/1998 – 11/2004
• Personnel Decisions International (now Korn-Ferry), Marketing/BIS Project Manager, 09/1996 – 01/1998

• Medtronic, Selected by Global IT as lead for $40M acquisition-related project with multi-phased releases. Managed work of over 60 cross-functional resources to deploy several SAP system builds, application upgrades, and integrations Coordinated with other PMs responsible for various facets of onboarding 40,000+ acquired employees Communicated issues, risks, and status against KPIs to key stakeholders
• Medtronic, Redesigned staff structure and intake to improve scalability and optimal utilization for IT release management and created process for coordinated infrastructure releases which has led to fewer production outage hours.
• PDI, Formed global PMO and created protocol for leveraging organization’s strongest resources in support of consultants and client managers of key clients across the organization. Exceeded first year utilization goal by more than 60% and became second highest billable work group Worked with team to create web-based system for standard project management process and tools Quick success led to VP mandate that PMO manage all client delivery projects >$250K
• PDI, HCG, Designed staff structure for US and EMEA client services operations to achieve optimal operations efficiency and resource utilization across regions. Developed job titles, roles and responsibilities (e.g., non-exempt through mid-level manager roles) Designed career track/mapping for supervisor, customer services, inside sales, and administrative roles Created new compensation bands for US regions for customer services and operations tracks
• PDI, Launched and directed new shared client services unit supporting clients in multiple regions; increased profitability and improved consistency and quality of multi-site consultant services deliveries. Exceeded first year revenue goal by 18% by end of first quarter; increased on-time delivery 28% Consolidated work to produce higher volume of output with 30% reduced administrative staff Streamlined and improved utilization of associate consultants, editors, and report writers
• HCG, Designed and conducted employee surveys, jobs analysis, and business process analysis for small management consulting firm and provided recommendations to executive team. Successful staff and management team reorganization, streamlined PM and CRM (Salesforce) processes Shortened lifecycle for new courseware development and launched suite of new education products
• HCG, Launched new Hyperion User Group of MN (HUGmn), served as executive sponsor, designed inaugural and annual events, managed all event aspects, designed give-aways, secured facilities, sponsors, and speakers. Founded non-profit to serve local families in need. Facilitate meals program and Christmas Families Program, serving over 150 local children each season.

• Robert E. (Bob) Lewis, Ph.D., Vice President, APTMetrics, Inc., 704 228th Avenue NE#502, Sammamish, WA 98074, blewis@aptmetrics, 07/01/2013, I'm very pleased to offer my recommendation regarding AnneMarie Klimek. AnneMarie and I worked together for nearly 10 years at Personnel Decisions International (PDI). For a good portion of that time I was the Assistant GM or Acting GM of the Minneapolis consulting office managing 25-30 consultants who generated $10-$18 million in revenue. While acting in that capacity, I had the pleasure of working with AnneMarie, who was the Operations Manager overseeing the project management and administrative services staff numbering 15-25. I worked quite closely with AnneMarie during both economically good and challenging times. Throughout, she demonstrated her abilities to manage and coach the administrative and project staff while offering practical and direct advice on the mood, morale, and management of the larger office. AnneMarie's ability to speak directly yet tactfully, give both positive and constructive feedback, and focus on key issues was crucially important to me as her colleague. I found AnneMarie to be an invaluable source of wisdom and good sense to me as I managed the consultants/office. I also observed AnneMarie's ability to coach and manage her staff while driving performance. Administrative support for project logistics is absolutely crucial in PDl's business and AnneMarie balanced expertly the need to drive performance while supporting and coaching administrative staff that is often not given their due recognition. I participated in AnneMarie's performance review several times as a reviewer and peer, and consistently observed the motivation she was able to engender in her staff and their respect for her skills, forthrightness, and caring. Finally, I can comment without reservation on AnneMarie's personal integrity, drive, and dedication. She and I partnered consistently when I was Acting GM during an economic downturn that forced PDI into layoffs for the first time in its history. AnneMarie's focus, personal strength, and willingness to take on difficult challenges and conversations make her a valued source and partner. I would be remiss if I did not mention another of AnneMarie's strength-her positive outlook and attitude. It was a pleasure to work with her, in good times and bad, due to her ability to confront negative issues without becoming negative. Throughout all the challenging times we encountered, AnneMarie was consistently engaged, realistically upbeat, and motivated. AnneMarie has my highest recommendation. Her management skills, savvy and wisdom and ability to persevere through difficulties with a positive attitude have been demonstrated to me repeatedly. She will contribute beyond expectations to any company fortunate to hire her.
• D.J. Hoelscher, Sr. Sales Consultant, Oracle University, 17528 Grant Ct. NW, Elk River, MN 55330, 763-242-5085, david.hoelscher@oracle.com, 07/18/2013, AnneMarie Klimek is a very intelligent, creative, and caring manager whom I’ve had the great pleasure of working with at Harbinger Consulting Group (HCG). She is dedicated to her work, faith, family and friends and is one of the most trustworthy and devoted people I have ever met. At Harbinger Consulting Group, AnneMarie was critical in developing process improvements and change management during economically challenging times as well as good times. When it came to financial analysis, decisions, and critical thinking, she was the “go-to” person in the company. AnneMarie has an amazing eye for finding talented people and the ability to identify key traits within individuals and position them to use those talents effectively. She is always willing to personally invest her time and energy in their development along with encouraging them to grow in their careers and as a person. She works diligently to build lasting relationships with team members, customers and other vendors, and she works with them all to put together the right strategy and get the best results. AnneMarie is always an extremely positive influence on those around her and would be a huge value to any organization. I have not only had the privilege of working with AnneMarie at Harbinger Consulting Group but I’ve also been blessed to work with her in building a non-profit foundation from the ground up called Ripples of Kindness Foundation. Through this experience, I’ve been able to witness her unrivaled commitment to helping others and growing in her faith. AnneMarie has always been there for me during my own personal struggles as well as triumphs and successes, and she always helps me see the positive side of any situation. I am very fortunate to call her “friend”. AnneMarie is a blessing to all those that she comes in contact with!

• The Landing (at risk youth)
• Ripples of Kindness Foundation
• Special Olympics
• Women’s shelter

• Executive Director of non-profit foundation which provides support to low-income families residing in the Twin Cities, as well as scholarships for low-income students pursuing post-secondary education.