Summary
Overview
Work History
Education
Skills
Timeline
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Anne Marie Lagnese

Shelton

Summary

Dynamic professional with a proven track record at Staples, excelling in customer service and problem-solving. Adept at data analysis and training development, I consistently enhance team performance and operational efficiency. Recognized for my leadership and attention to detail, I thrive in fast-paced environments while maintaining high standards of safety compliance.

Overview

18
18
years of professional experience

Work History

TSA Pre-Check

Staples
Shelton
01.2025 - Current
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained detailed records of all inspections conducted throughout shift.
  • Analyzed data collected from screenings using advanced computer systems.
  • Adhered strictly to established protocol while interacting with passengers during security checks.
  • Alerted supervisors immediately when any suspicious persons or activities were observed.
  • Investigated suspicious activity and reported findings to the appropriate authorities.
  • Verified documents for international travelers at customs checkpoints.
  • Upheld strong customer service standards while completing screenings.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed routine and incident-related documentation.
  • Communicated and coordinated responses to suspicious activities.
  • Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
  • Watched each individual to assess demeanor and look for suspicious behavior.

Technical Specialist

Staples
Shelton
01.2025 - Current
  • Provided guidance on the selection of hardware components based on customer requirements.
  • Created user accounts, managed passwords, configured access rights, and provided training when necessary.
  • Assisted in the installation, testing and maintenance of hardware and software systems.
  • Evaluated third-party software solutions for potential integration into existing infrastructure.
  • Performed troubleshooting activities to identify root cause of system issues.
  • Monitored performance of computer systems and networks to ensure proper operation.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Replaced defective components or parts as needed.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Managed quality control and maintained high level of customer satisfaction.
  • Followed safety practices to safeguard against injury and damage to property.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Filled out work orders, repair logs and maintenance plans to document work completed.

Crew Trainer

Home Depot
Derby
02.2021 - 12.2024
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Ensured that all safety protocols were followed during training sessions.
  • Maintained up-to-date records of all employees' training progress and certification status.
  • Assisted management in developing strategies to improve customer service standards.
  • Documented performance, safety and customer service needs to improve operations.
  • Utilized feedback to continuously improve training methods and content.
  • Adapted training approaches to accommodate individual learning needs.
  • Guided employees through change management processes during upgrades or rollouts.
  • Acted as a liaison between crew members and management, facilitating open communication.
  • Demonstrated proper use of equipment, ensuring safety and efficiency.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Supported the integration of new technology and software into training curriculum.
  • Monitored employee progress, offering constructive feedback for improvement.
  • Evaluated the effectiveness of training programs, making adjustments as necessary.

Appliance Sales Specialist

Home Depot
Derby
02.2021 - 12.2024
  • Created weekly sales reports for management review.
  • Coordinated with store managers to ensure proper placement of displays in showroom.
  • Ensured all merchandise was properly tagged and priced accurately.
  • Resolved customer complaints regarding product performance or service issues.
  • Demonstrated appliance features to customers in showroom.
  • Developed relationships with vendors to ensure timely delivery of products.
  • Participated in team meetings to discuss strategies for increasing sales volume.
  • Updated customer records with purchase history and contact information.
  • Assisted customers in finding the right appliance for their needs and budget.
  • Collaborated with other departments to ensure smooth operations throughout the store.
  • Provided product information and pricing to customers.
  • Replenished stock levels when necessary to maintain adequate supply.
  • Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
  • Organized promotional events such as special sales or discounts.
  • Provided technical support over the phone or via email correspondence.
  • Analyzed competitor strategies to identify opportunities for increased sales growth.
  • Managed online store presence by creating content for website pages and social media posts.
  • Processed orders for new appliances, parts, and accessories.
  • Promoted company programs, warranty sales and seasonal promotions to boost sales.
  • Mastered specifications and operation of appliances to be sold and used knowledge to support sales recommendations and answer customer questions.
  • Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
  • Learned and persuasively presented features and benefits of appliances and kept abreast of latest product improvements.
  • Coordinated schedules with customers for appliance deliveries, and installations.
  • Approached customers and asked open-ended questions to better understand buying needs and budgets.
  • Closed sales with ideal balance of tact and assertiveness and followed up proactively through delivery and installation.
  • Created working relationships with vendors to obtain best pricing and maintenance options.
  • Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
  • Attended product training offered by appliance vendors to stay updated on features and benefits of appliances being marketed.
  • Maintained knowledge of products to educate customers on available appliance options and model variations.
  • Shared information on product features for various items to help customers make correct buying decisions.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Prepared merchandise for purchase or rental.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Deli Clerk

Stop & Shop
Ansonia
11.2017 - 04.2021
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Assisted customers with selecting products from the deli case or menu board.
  • Maintained records such as inventory levels or sales figures.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Greeted customers in a friendly and professional manner.
  • Adhered to health and safety standards while preparing food.
  • Offered suggestions for additional items that would complement customer's order selections.
  • Provided accurate pricing information when requested by customers.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Rotated product on shelves to ensure freshness.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Adhered to health regulations regarding food handling and sanitation standards.
  • Maintained cleanliness of the deli area and equipment.
  • Inspected labels on deli products to verify accuracy of pricing.
  • Stocked shelves with fresh items daily.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Prepared all food orders according to customer specifications.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Documented and entered special orders for event catering and party trays.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained safe food handling practices to prevent germ spread.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.

Store Manager

Cumberland Farms
Norwalk
08.2007 - 11.2017
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated POS system with new products and promotional offers.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Planned special promotions or discounts based on market trends.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Implemented efficient systems for tracking stock movement.
  • Assessed operational efficiency of the store's departments.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Ensured compliance with safety regulations and company policies.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Monitored inventory levels and placed orders to restock shelves.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Maintained accurate records of employee performance reviews.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Education

Bachelor of Science - Psychology

Southern Connecticut State University
New Haven, CT
05-2013

Skills

  • Customer service
  • Problem solving
  • Data analysis
  • Inventory management
  • Training development
  • Safety compliance
  • Technical support
  • Regulatory compliance
  • Team collaboration
  • Record keeping
  • Process improvement
  • Communication skills
  • Time management
  • Sales strategies
  • Friendly, positive attitude
  • Conflict resolution
  • Multitasking
  • Computer skills
  • Communication
  • Flexible and adaptable
  • Teamwork and collaboration
  • Problem-solving
  • Calm under pressure
  • Leadership
  • Organizational skills
  • Attention to detail
  • Dependable and responsible
  • Microsoft office
  • Decision-making
  • Excellent communication
  • Critical thinking

Timeline

TSA Pre-Check

Staples
01.2025 - Current

Technical Specialist

Staples
01.2025 - Current

Crew Trainer

Home Depot
02.2021 - 12.2024

Appliance Sales Specialist

Home Depot
02.2021 - 12.2024

Deli Clerk

Stop & Shop
11.2017 - 04.2021

Store Manager

Cumberland Farms
08.2007 - 11.2017

Bachelor of Science - Psychology

Southern Connecticut State University

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Anne Marie Lagnese