Anne Marie Logan
Houston
Summary
Collaborative and decisive leader committed to optimizing operations, reducing costs, and driving organizational efficiency. Adept at employing independent decision-making skills and sound judgment to make impactful contributions to company success.
Overview
11
11
years of professional experience
Work History
General Manager
Clearchoice Dental Implant Center
2017.04 - Current
- Managed full revenue performance of a multi-location dental center, overseeing all staff and ensuring achievement of key performance indicators (KPIs), including sales
- Increased patient enrollment by adjusting hours of operation and conducted market analysis to justify a 3% price increase, resulting in improved revenue performance
- Developed and executed annual budget plans, reviewing and interpreting financial performance, calculating EBITDA to identify areas for growth and financial improvement
- Negotiated vendor contracts to reduce clinic material costs and created a cost-saving system by cross-referencing materials with lower-cost alternatives
- Prioritized exceptional customer service, promptly addressing patient concerns and providing effective solutions approved by owners, resulting in high patient satisfaction
- Trained and mentored staff on sales techniques, leveraging consultant videos to observe effective sales behaviors and implementing training programs to enhance team performance
- Fostered professional development and growth opportunities for staff through regular connection and individual meetings, creating personalized development plans and recommending team members for promotions
Regional Manager
JM Physical Therapy & Chiropractic
2013.11 - 2017.04
- Successfully managed operations across seven locations in the greater Houston area, conducting routine site visits to ensure adherence to quality standards and patient satisfaction
- Acted as a liaison and advocate for the organization, establishing positive relationships with neighboring communities and fostering collaborations with local hospitals
- Managed monthly P&L reports, ensuring accuracy, identifying revenue trends, and overseeing accounts receivable and insurance billing processes. Resolved 275 unpaid claims
- Organized and executed outreach events with an attendance of 500 people, leveraging partnerships with local businesses and hospitals to expand the patient network
- Conducted code and billing seminars, training doctors on proper diagnosis coding during the transition from ICD-9 to ICD-10. Increased claim approval rates by 60% by equipping the billing department with necessary knowledge
- Successfully project-managed the opening of five new locations, overseeing contractor work completion, collaborating with the city of Houston to obtain necessary permits, and organizing grand opening events to introduce new providers and physical therapists to patients
- Implemented a patient review system to gather and showcase positive patient experiences, contributing to the clinic's reputation and attracting new clientele
Assistant Manager
B.P & Co. Repair of Medical Supplies
2012.08 - 2013.09
- Generated a 22% increase in repeat business by delivering exceptional customer service and promptly addressing customer concerns
- Assisted in planning schedules and effectively delegated assignments to meet service demands and optimize efficiency
- Conducted regular monthly service department meetings to motivate staff, address concerns, and foster a positive team culture
- Took an active role in the hiring process, interviewing, hiring, and providing training and support to ensure employees' proficiency in task execution
Education
MBA - Healthcare Administration
University of Cincinnati
Cincinnati, OH12.2019
Bachelor of Science - Biology
California State University - Long Beach
Long Beach, CA06.2010
Skills
- Operations management
- Electronic Medical Records (EMR)
- Creative Problem Solver
- Compliance Management
- Budget development
- Staff training & development
- Project Management
- Medical Terminology
- SaaS
- Salesforce Management
- Product Analysis
Timeline
General Manager
Clearchoice Dental Implant Center
2017.04 - Current
Regional Manager
JM Physical Therapy & Chiropractic
2013.11 - 2017.04
Assistant Manager
B.P & Co. Repair of Medical Supplies
2012.08 - 2013.09
MBA - Healthcare Administration
University of Cincinnati
Bachelor of Science - Biology
California State University - Long Beach
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