Anne Marie Louis
Elmont,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
RCM/Manager, Projects
General Vision Services
05.2021 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Team/Head Customer Service Manager
General Vision Services
05.2016 - 05.2021
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Managed escalated situations effectively, mitigating potential negative impacts on both company reputation and client relationships.
- Led departmental restructuring efforts, reallocating resources as necessary to optimize organizational efficiency without compromising on quality standards in service provision.
- Ensured that front-end systems and processes across all divisions and locations are designed and implemented appropriately to maximize customer service, staff efficiency and revenue capture, including systems and processes for registration, scheduling, check in/ check out, referral management, point of service collections, and more.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted regular performance reviews, identifying areas for growth and development within the team.
Healthcare Billing Specialist
Forest Hills Retina Diagnostic Center, Forest Hill
09.2014 - 06.2016
- Collaborated with healthcare providers to reconcile discrepancies, facilitating accurate and timely claim submission.
- Audited accounts receivable balances regularly to identify outstanding claims requiring follow-up or further investigation.
- Identified opportunities for revenue growth by analyzing trends in payer reimbursement rates and negotiating favorable contracts with insurance companies.
- Managed appeals process for denied claims, proficiently providing supporting documentation to successfully overturn denial decisions in many cases.
- Posted payments and collections on regular basis.
- Enhanced patient satisfaction with clear and concise explanations of billing statements, addressing any concerns promptly and professionally.
Education
Bachelor of Science - Health Care Administration
Berkeley College
New York, NY04.2026
Associate of Applied Science - Medical Insurance Billing
Berkeley College
New York, NY04.2015
Skills
- Knowledge of Legal & Medical terminology, statutes, regulations and codes
- In-depth claims knowledge
- Staff training and development
- Staffing management ability
- Professional relationship and team building
- Performance Management
- Business Administration
- Policy Implementation
- Key Performance Indicators
- Financial aptitude
- Verbal and written communication
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Company CultureHealthcare benefits401k matchPaid sick leavePersonal development programsLanguages
English
Native or Bilingual
French
Native or Bilingual
Timeline
RCM/Manager, Projects
General Vision Services
05.2021 - 07.2024
Team/Head Customer Service Manager
General Vision Services
05.2016 - 05.2021
Healthcare Billing Specialist
Forest Hills Retina Diagnostic Center, Forest Hill
09.2014 - 06.2016
Bachelor of Science - Health Care Administration
Berkeley College
Associate of Applied Science - Medical Insurance Billing
Berkeley College
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