Annemarie Massicotte
Downers Grove,IL
Summary
Dynamic professional with extensive experience in the Hospitality and Food and Beverage industry, excelling in event strategy planning and customer relationship building. Proven track record of enhancing client satisfaction, achieving over 95% ratings, and leading cross-functional teams to optimize service delivery. Skilled in budget forecasting and creative problem-solving, ensuring operational excellence in high-pressure environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Facilities Manager
Hyatt Hotel Corporation
Chicago, IL
05.2024 - Current
- Managed cross functional department, delivering the following services: F&B operations, Engineering and construction project management, Facility upkeep and maintenance.
- Active in departmental forecasting budgeting and accounting.
- Responsible for in house event setup, catering, décor, vendors and execution.
- Daily setup and maintenance of conferences spaces and special setup requests.
- Completing and monitoring office service and visitor requests.
- Performed Security responsibilities for C Suite Colleagues and overall responsible for office security handling any and all major threats or potential harm to colleagues.
- Conducts performance reviews and colleague surveys of services used looking to constantly improve and grow.
Administrative Assistant II
Hyatt Hotel Corporation
Chicago, Illinois
11.2021 - 05.2024
- Developed Administrative role and duties outline for the Franchise Owner Operator Relations Group (FORG), a new organization within Hyatt Corporate office.
- Daily assisting The Global Head of Franchise Owner and Operator Relations, a Senior Vice President and 3 Vice presidents with Travel, Expenses, Hotel Reservations, shuttle or transport, Meetings and Meals set up.
- Scheduling management, tracking projects.
- Responsible for communication on behalf of Global Head.
- Cross team communication and setting up regular meeting cadence.
- Managed the administrative aspect of our team which consists of over 100 colleagues and an additional 100 collaborators referred to as Friends of FORG.
- On Boarded new team members, worked closely with HR for any team needs.
- Acted as the team shipping hub frequently shipping items and gifts to various properties and colleagues across the globe.
- Developed – A recognition Project in which we could recognize 15 General Managers per quarter to send a care box filled with specifically curated swag as a nod from corporate in effort to retain and appreciate our franchise GMs.
- Agile Performer- Organized countless meals with less than a couple hours notice for large groups of people 20+, and other examples of quick reactive problem solving.
Assistant Beer Buyer
Binny’s Beverage Depot
Willowbrook, IL
07.2018 - 03.2021
- Provided internal chain-wide support for all beer related issues and requests which include but are not limited to: Product information updates, cost updates, research product availability for everyday and special customer orders.
- Program all requested new items, communicate any chain-wide initiatives all through two customized software programs.
- Organized chain-wide as well as singular events and necessary staffing.
- Built and maintained relationships with a multitude of Vendors, Breweries and Distributors.
- Held a strong focus on directing sales and promotional programs each month.
- Managed 30+ accounts calculating specific sales data and billing for agreed upon individual sales and scan programs.
- Conducted monthly audits for programs to ensure all invoices have been paid or pursued funds if needed.
- Managed day to day office operations, organizing, cleaning, stocking and orchestrated employee engagement.
- Assisted with any projects given from Beer Buyers.
- Detail Oriented – Successfully managed over thirty accounts and corresponding sales programs.
- Acting accounts receivable for aforementioned multimillion dollar accounts.
- Provided Support- Responsible for supporting 42 stores with all beer questions, problems, communications and program fixes.
- Strong Communication– Corresponded with internal needs as well as the dozens of breweries, distributors, and vendors with the end goal of assuring customers are receiving the desired product and the store staff obtain what is needed easily and efficiently.
Event Planning Manager
Hyatt Regency Chicago
Chicago, IL
07.2015 - 06.2018
- Managed daily event planning operations for high-profile hotel with oversight of strategy planning, organizational and space management, vendor selection and management, and revenue forecasting and billing for groups of 10-600.
- Effectively managed all event-related services including food and beverage menu proposals, room reservations, meeting setup utilizing activity checklist for resource allocation for ability to provide optimal services.
- Developed post-event reports and communicated effectively with various departments of hotel prior to group arrivals to ensure service excellence.
- Top Ranking – Succeeded in achievement of multiple #1 rankings in guest and meeting planner satisfaction for small and large market managers.
- Led multiple projects simultaneously with ability to maximize flexibility, adaptability and decisiveness to deliver successful projects.
- Client Satisfaction – Recognized by clients for superior service with scoring above 95% for three years in a row as measured by Medalia survey.
- Revenue Increase – Proactive in upselling services to achieve an increase in revenues of 3% in 2018.
Assistant Food & Beverage Manager
Hyatt Regency O’Hare
Rosemont, IL
07.2014 - 07.2015
- Directed daily operations for food and beverage management for hotel’s four outlets including oversight of staff schedule and resource allocation, product ordering and inventory control for each location, and customer service to meet client goals.
- Event Support – Collaborated with various event planning managers to ensure that each event, convention, and client meetings were properly staffed and compliant with all procedures and standards to optimize service excellent.
- Proactively assessed pricing specials or other deviations from normal practices for each event and any special requirements for setup and delivery of auxiliary outlet needs.
- Staff Leadership – Ensured that all staff received training and mentoring focused on ability to optimize services and client satisfaction.
Event Concierge
Hyatt Regency Chicago
Chicago, IL
04.2013 - 07.2014
- Liaison between the hotel and client for any onsite needs during special events.
- Complex Problem Solving – Utilized tact and diplomacy to successfully turnaround challenging situations requiring creativity and initiative to ensure client satisfaction and successful resolution of issues.
- Client Satisfaction – Succeeded in maintaining high levels of detail orientation and organizational management to provide client-facing knowledge of each event and provide flexibility and adaptability to find solutions and ensure client satisfaction.
Housekeeping Supervisor
Hyatt Regency Chicago
Chicago, IL
04.2012 - 04.2013
- Directed daily operations for guest room cleaning to accommodate the needs of arriving guests and ensure availability of rooms as needed.
- Collaborated with Front Desk and other departments to ensure success.
- Guest Room Operations – Ensured that pertinent communications with relayed to housekeeping staff with proactive leadership of pre-shift meetings and guest room inspections to anticipate and meet client needs.
- Staff Leadership – Mentored and coached staff and built internal relationships with diverse staff to build effective communications channel that led to improved morale and positive work environment.
Education
Bachelors of Business Administration - Hospitality Management
Robert Morris University
Chicago, IL01.2012
Skills
- Customer Relationship Building
- Project Management
- Team Leadership & Training
- Event Strategy Planning & Delivery
- Budget/Forecasting/Pricing/ROI
- Space Planning/Setup/Vendors
- Food/Beverage/Accommodations
- Checklist/KPIs/Metrics/Reports
- Operations/Resource Allocation
- Customer Care/Service Excellence
- Client Advisory Services/Planning
- Cross-Functional Team Collaboration
- Organizational Management
- Creative Problem Solving
- Food & Beverage Operations
- Staff Mentoring/Performance Leader
- Purchasing/Inventory Control/Procurement
- Facility management
- Vendor management
- Security operations
- Compliance oversight
- Effective communication
- Attention to detail
- Time management
- Meeting coordination
- Space planning
- Janitorial services
- Work order management
- Budgeting and financial management
- Active listening
- Facility operations
- Problem-solving
- Renovation management
Certification
CPR, AED, First Aid, American Red Cross, 12/31/25
Timeline
Assistant Facilities Manager
Hyatt Hotel Corporation
05.2024 - Current
Administrative Assistant II
Hyatt Hotel Corporation
11.2021 - 05.2024
Assistant Beer Buyer
Binny’s Beverage Depot
07.2018 - 03.2021
Event Planning Manager
Hyatt Regency Chicago
07.2015 - 06.2018
Assistant Food & Beverage Manager
Hyatt Regency O’Hare
07.2014 - 07.2015
Event Concierge
Hyatt Regency Chicago
04.2013 - 07.2014
Housekeeping Supervisor
Hyatt Regency Chicago
04.2012 - 04.2013
Bachelors of Business Administration - Hospitality Management
Robert Morris University