AnneMarie McGlade

Student Living -Lease up for 2 newly constructed multi-family properties in Mobile, Al and Hattiesburg, MS

• Communicated effectively with owners, residents, and on-site associates.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Developed and implemented marketing strategies to increase occupancy rates.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Coordinated and negotiated with local hotels to provide housing to residents while construction was being completed.
• Track, log, set up residents as vendors and enter residents expenses into property management softwear for reimbursement
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Followed up on delinquent tenants and coordinated collection procedures.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed quarterly inspections in units to identify required repairs, furnature replacements in preparation for unit turns
• Maintain vendor relationships and coordinating warranty repairs and work orders
• Managed Accounts payables by entering invoices in a timely manner to reflect on the proper financial reports for the current month

The Mobile Lofts- 6 different Luxury Loft Apartment Style Homes| 191 units | 6 Commercial units

Softwear: Yardi Voyager | CRM | Site Manager | Pay Scan | Time MD | Pet Screening | Screening Works

Manage 6 separate locations of unique luxury loft apartment style homes. 1 property undergoing complete renovations and lease up

* Conduct Property tours to preceptive residents

* Maintain general knowledge about each properties history and local trends.

* Walk all move outs and move ins and insure proper charges are accessed to resident's final account statement * Take videos and pictures of finished units for marketing and virtual tours.

* Develop and maintain professional relationships with both residential and commercial residents.

* Shop for the best pricing and negotiate discounts for all supplies need for renovations

* Work closely with contractor and manage expectations during renovations

* Market all properties, via social media, Site Manager and property website.

• Followed up on delinquent tenants and coordinated collection procedures.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Prepared specifications, solicited bids and approved subcontracts for building services.

• Handel daily operations of the asset and insure property functions in accordance with management/ownership policy
• Work with team members to ensure staff are properly trained and adhering to company policy and Fair Housing regulations
• Conducting File and ledger audits and correcting issues that have been found
• Meet with new vendors to discuss bids and upcoming CAPEX projects in the budget
• Work closely with local housing programs including Section 8 Housing Authorities Programs
• Maintain working relationships with corporate housing representatives
• Maintain Occupancy 98%-100%
• Conduct Delinquency and Collections calls daily/ weekly
• Ensure maintenance staff has all material to complete Unit Turns and be at 50% made ready by 15th of each month
• Build and maintain a professional relationship with residents to increase retention and minimize turnover costs
• Walk property daily to ensure optimal curb appeal and report any building repairs needed to Regional Manager
• Maintain trusted professional relationships with vendors to ensure quality of work is being performed as expected and with in budget
• Submit invoices daily into property management software, Resman/ One Site
• Manage all projects by collecting bids, staying within budget
• Monitored the progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

• Acted as support for all on-site staff members and to new Property Managers on Multiple Sites with the region
• Increased Occupancy by 40% within 4 months of taking over the lead role.
• Maintain an average of 98-100% collection each month
• File evictions at the courthouse by the 15th of every month no exceptions-No partial payments or arrangements were accepted
• Ensure that maintenance staff has all materials needed to maintain vacant make ready units at 60-70% made ready by the 10th of each month
• Build relationships with residents to ensure retention
• Supervised team of 5 + employees
• Ensured that property is in excellent condition to achieve maximum curb appeal for current and prospective residents
• Supervised all vendors on-site, verified that contracted work was completed
• Operated within budget to maximize NOI
• Created Marketing plan to generate traffic
• Update all marketing outlets
• AP invoicing
• Payroll using Paycom
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
• Maintained original leases and renewal documents in digital and hardcopy format for the property management office.
• Developed and executed plan to achieve and maintain 96% or better rate of occupancy
• Trained and motivated leasing staff during bi-monthly training
• Introduced prospective tenants to types of units available and performed tours of premises

• Clean 1-8 bedroom Beach Houses and Condos after daily and weekly renters departure
• Inspected units and manage cleaning crew to insure company standards are being meet
• Operate and maintained commercial laundry facilities machines and supplies
• Managed laundry staff ( 2-5 people)
• Market Company Services to new prospective clients
• Train and supervise all new employees
• Maintained Company logs and performed yearly preventative maintenance during winter months
• Sold and Performed Tile Cleaning for company in Houses and Condo's Short Term Rental properties
• Kept inventory of all cleaning products, chemicals, linens and tools to 1099 employees and charged their accounts accordingly
• Created schedules for upcoming jobs and cleaners
• Guest and Owner Relations Manager

• Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about the local area
• Direct collections of monthly rent, applicant fees, pet fees, deposits, damage charges, and any past due balances
• Inspect grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance
• Investigate complaints, disturbances, violations and resolve problems following management rules and regulations according to company policy
• Plan, schedule, and coordinate general maintenance, major repairs, and remodeling for vacant/ damaged units
• Determine and certify the eligibility of prospective residents, following Fair Housing Laws through Rent Track/Screening one
• Market Vacant space to prospective residents through Craigslist, Apartment Finder, Rent.com, etc
• Purchase building and maintenance supplies
• Perform maintenance repairs when necessary
• Conduct market surveys regularly to ensure the property is operating within local market rental rates
• Maintain relationships with existing residents to maximize resident retention
• Maintain 98-100% occupancy rate at all times
• Perform daily routine maintenance for saltwater pool, including adding chemicals, brushing, and vacuuming
• Assisted owners with market trend reports, devising renovations projects and executions, and capital improvement projects
• Showed apartments to potential tenants and answered questions regarding community
• Created proposals, lease offers, and documents for incoming and current tenancies