Annemarie Morris
Secretary
Le Roy,NY
Summary
I'm an Enthusiastic representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I'm a Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Rochester Regional Health System
Le Roy, NY
08.2020 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Patient Access Representative
University Of Rochester Medical Center Rochester
Rochester, NY
12.2019 - 08.2020
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Compiled and reviewed medical charts.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Customer service Representative
Pioneer Credit Recovery Incorporated
09.2018 - 10.2019
- Calling borrowers to set up programs, locating phone numbers and addresses of borrowers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Documented and detailed calls and complaints using call center's CRM database.
Consumer Care Representative
Coast Professional Inc
12.2016 - 07.2017
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Handled account payments and provided information regarding outstanding balances.
- Executed billing tasks and recorded information in company databases.
Customer Service Manager
Tops Friendly Markets
04.2007 - 11.2016
- .Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Exceeded team goals and collaborated with staff members
to implement customer service initiatives. - Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Completed special projects by using effective decision making, critical thinking and time management skills.
Server
Bob Evans
08.2012 - 01.2013
- Taking food orders.
- Communication with large tables of people.
- Handling money and cashing orders.
- Multi-tasking skills.
- This resume is made with Resume Builder App Free.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma -
Le Roy Junior-Senior High School
Le Roy, NYNo Degree - General Studies
Genesee Community College
Batavia, NYSkills
- Scheduling
- Patient Care
- Insurance Knowledge
- Appointment Scheduling
- HIPAA Compliance
- Patient Assistance
- Patient Information Collection
- Payment Collection
- Patient Contact
- Customer support
- Documentation and reporting
- Professional Telephone Voice
- Call center operations
- Problem-solving skills
- Personnel training and development
- Inter-department collaboration
- Team Leadership
- Cash Handling
- Medical office administration
- Caring and Empathetic
- Customer Service
- Administrative and Office Support
- Customer Satisfaction
- Multitasking and Organization
- Knowledge of Community Services and Programs
- Outbound Calling
- Team Collaboration
Timeline
Patient Access Representative
Rochester Regional Health System
08.2020 - Current
Patient Access Representative
University Of Rochester Medical Center Rochester
12.2019 - 08.2020
Customer service Representative
Pioneer Credit Recovery Incorporated
09.2018 - 10.2019
Consumer Care Representative
Coast Professional Inc
12.2016 - 07.2017
Server
Bob Evans
08.2012 - 01.2013
Customer Service Manager
Tops Friendly Markets
04.2007 - 11.2016
High School Diploma -
Le Roy Junior-Senior High School
No Degree - General Studies
Genesee Community College
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