Anne Marie Sotilleo
Atlanta,GA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Collaborative Investigator identifies links between cases. Adept at analyzing and uncovering trends in complex data. Highly skilled in Anatomy and Philology, Crime Scene Investigation and Georgia State Law.. Post Certified Police Officer highly skilled in crime scene scene analysis. Uses advanced science and math-based investigative tools to help solve complex crimes. Senior-level Investigator with experience managing case analysis in law enforcement settings. Adept at partnering with colleagues and other agencies to gather investigative data. Known for excellence in crime scene preservation. Ga Post certified Police Officer well-versed in research, analysis and strategic planning. Exceptional leader focused on resolving difficult and cold cases. Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation, and meet legal requirements. Police Officer with over twelve years of service enforcing rules and authority for good of all citizens. Passionate about saving lives, protecting victims and fighting crime. Excellent record of promotion and recognition for going beyond call of duty. Resourceful Police Officer focused on maintaining order and public safety, responding to emergencies, protecting people and property and promoting positive community relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Police Officer
Dekalb County Police Department
08.2016 - Current
- Conducted thorough investigations into deaths and other activities to help develop strong criminal cases.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Gathered facts from interviews of suspects, witnesses and complainants.
- Delivered calm, professional testimony to support case evidence, establish timelines and offer law enforcement expertise.
- Documented chain of evidence and adhered to protocols pertaining to collection and security of evidence.
- Obtained and verified evidence by interviewing and observing suspects and witnesses and analyzing records, resulting in 90% case resolution rate.
- Trained team members on agency processes, court procedures and investigation strategies.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served
- Implemented community outreach initiatives that strengthened partnerships between residents and local law enforcement agencies
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals
Code Enforcement Officer
Atlanta Police Department
11.2012 - 06.2016
- Managed teams of 20 , trained and conducted quarterly performance ratings for employees. Answered 100’s of daily incoming telephone calls, took down messages and provided information.
- Delivered clerical support by handling range of routine and special requirements.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
- Developed business, financial and analytical skills needed for career.
- Collaborated in professional team to solve workflow issues.
- Interacted with customers by phone, email or in-person to provide information.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department
Emergency Medical Technician
NEW YORK PRESBETERIAN HOSPITAL
06.1998 - 08.2011
- Delivered clerical support by handling range of routine and special requirements.
- Sorted and organized files, spreadsheets and reports.
- Collaborated in professional team to solve workflow issues.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Interacted with customers by phone, email or in-person to provide information.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Answered incoming telephone calls, took down messages and provided information
- Analyzed problems, identified solutions and made decisions
- Maximized productivity by analyzing protocols and identifying areas for improvement
- Upheld office schedule and calendar to coordinate workflow and meetings
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department
- Collaborated in professional team to solve workflow issues
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth
- Interacted with customers by phone, email or in-person to provide information
- Contributed to content creation for company website
- Strengthened teamwork among EMS colleagues by actively engaging in constructive discussions for continuous improvement opportunities within the organization.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
Emergency Medical Technician
Jamaica Hospital
Queens, NY
02.1994 - 06.1996
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Minimized risk of errors in the field by strictly adhering to established protocols when administering medications or performing invasive procedures under pressure.
- Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
- Strengthened teamwork among EMS colleagues by actively engaging in constructive discussions for continuous improvement opportunities within the organization.
Education
No Degree - Post Certification
Dekalb County Police Department
Lithonia, United States02.2017
No Degree - Emergency Medical Technology
LaGuardia Community College of The City University of New York
Long Island City, NY02.1986
Skills
- Investigator meetings
- Investigatory documentation
- Good Telephone Etiquette
- Critical Thinking
- Analytical and Critical Thinking
- Excellent Communication
- Decision Making
- Self-Motivated
- Multitasking Abilities
- Teamwork and Collaboration
- Problem-Solving
- PPE Compliance
- Active Listening
- Planning and Coordination
- Maintained detailed records and documentation, ensuring accuracy and confidentiality of sensitive information
- Participated in relevant training programs to stay current on best practices within the field of death investigation
- Assisted grieving families by providing timely and empathetic communication regarding investigation results
- Testified in court as an expert witness, presenting comprehensive reports on death findings to support legal proceedings
- Evidence processing
- Defensive Tactics
- Blood spatter patterns
- Report Preparation
- Video surveillance systems
- Witness interviews
- Crime Prevention
- Research abilities
- Legal knowledge
- Investigation Management
- Interviewing witnesses
Accomplishments
- Georgia Post certified Peace Officer
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Served 17 years in NYC as an EMT
- Post certification in Crime Scene Investigation and preservation
- Implemented advanced fingerprint development techniques, which led to increased detection of latent prints at crime scenes.
Timeline
Police Officer
Dekalb County Police Department
08.2016 - Current
Code Enforcement Officer
Atlanta Police Department
11.2012 - 06.2016
Emergency Medical Technician
NEW YORK PRESBETERIAN HOSPITAL
06.1998 - 08.2011
Emergency Medical Technician
Jamaica Hospital
02.1994 - 06.1996
No Degree - Post Certification
Dekalb County Police Department
No Degree - Emergency Medical Technology
LaGuardia Community College of The City University of New York